As you may have seen in the news, Chennai has been put under strict COVID-19 lockdown enforced by the Tamil Nadu government. The period of lockdown is between 19th June to 30th June. This affects Headphone Zone in a big way because our only warehouse is in Chennai.
We’re trying our best to make the most of an unfortunate situation and it hasn’t been easy on us. We’re trying to organise alternative locations in India from where we can ship, so we’ll try and do our best, from what we have and where we’re at. With the lockdown enforcement, your most loved audio gear will be out of stock until we have our operations streamlined in these offices and we move some of our most popular products to these locations. Customer favourites and popular products should be available to buy while some are on a pre-order basis given the position, location and availability of the the products. We’ll try and continue to serve you in best possible way.
If we can pull through, we should be able to continue to accept and fulfill orders till the lockdown ends. However, shipping within 24 hours wouldn’t be possible due to operational constraints. Every order packed and to be dispatched would take about 48-72 hours thereon.
Please note that pickups for returns will continue as usual, but there will be a delay in it reaching our warehouse. Return inspections & replacements and Warranty inspections & replacements will NOT be possible till our warehouse is reopened after the Lockdown is lifted.
As soon as the lockdown ends in Chennai, our team will be ready and waiting to re-enter and restart operations in full swing. We’re hopeful that the lockdown should end by the 1st of July.
We count on your understanding and patience now more than ever in these enduring and unpredictable times.