Here are some quick answers to questions you may have on your first encounter with Headphone Zone's online webstore:
What is Headphone Zone?
Headphone Zone is India’s first exclusive Headphone Retail Brand offering a myriad of premium headphones. Read about us to find out more.
Is there an outlet where I can purchase headphones or have a live demo of the product?
Yes, Headphone Zone has 8 retail outlets where one can purchase headphones and their accessories from. Find the nearest store in your city.
Alternatively, if you are located in Mumbai, you can drop in at our office to have a chat and a demo of the product you are interested in.
Who do I get in touch with for specific headphone enquiries?
Contact us for all headphone inquiries as we are readily accessible through email and phone to address any of your queries.
I'm looking for a particular product that I want to buy from one of your shops. How do I check availability?
You can directly get in touch with our Merchandiser through our Helpline Number +91 7506646988 and check whether the headphone you want to buy is available at the store closest to you.
I want to customise my headphones. How is it possible through Headphone Zone?
At the moment, we are offering free customisation of V-MODA headphones in the form of laser engraving of your favourite artwork or your logo. Besides this, we are even able to provide specialised customisations. Simply contact us with your request and we will tell you if it is feasible.
How to place an order?
It is a relatively hassle-free and straight forward process to place an order on our website. Simply click on "Buy Now" on the product page of the product you wish to buy, and then that will take you to your cart. Add, delete items as you wish and when you are ready to checkout, simply click on "CART" and then checkout. You will be asked to fill your details such as email address, phone number and delivery address. Thereafter, you will be taken to the Payment page where you can opt for Cash on Delivery, Net Banking through PayU or Bank Deposit.
How much does Shipping cost?
Shipping is free on all orders placed on our website. We bear all shipping costs and make sure that the product reaches you on time and at your doorstep safely: well-packed with all requisite documents intact.
Is Cash on Delivery available?
Yes, Headphone Zone offers Cash on Delivery for all orders. We may call and request you to make an ePayment for special cases where COD is not available for your pin code.
What are the other payment options available?
You may make an online payment using your Credit Card, Debit Card or Net Banking account. Besides this, Bank Deposit is another option.
What is your returns, refund & cancellation policy?
If you wish to cancel the order you've placed for whatever reason, please do so within 24 hours of placing the order in order to avoid dispatch of your order. In such a case you will be refunded the entire amount. Read our detailed refund and cancellation policy.
Do all your products come with a warranty?
Manufacturer's Warranty is available on all the products that are sold on the Headphone Zone webstore.
How long would it take for my order to reach me?
The average time it takes for the order to reach you from the time we receive it is about 3-4 working days. For remote locations, despatch times usually are about 5-7 days.
Do you offer International Shipping?
Not at the moment. We only sell headphones pan-India and are not selling Internationally and so we will be unable to accept international orders.
Is it safe to give you my personal details?
What are the Terms & Conditions of using this website?
Read through our detailed Terms and Conditions to ensure that you have smooth user experience while visiting www.headphonezone.in