FAQs about Unboxed Products

  1. What are unboxed products?
    Unboxed headphones are brand new items without its original packaging. While the product itself is in the same condition as a new item and fully tested by our experts, the outer packaging may have suffered some damage.

  2. Where do they come from?
    Unboxed products come from customer returns & cancelled orders, products damaged in transit and finally products that are used as display units.

  3. How do I determine the condition of an unboxed product?
    Every unboxed product sold at Headphone Zone is checked and signed off by an Inspection Specialist. Within the package, you will find a Checklist Card and a Headphone Zone certificate with a stamp. 

  4. Why should I buy an unboxed product instead of a new product?
    Not only do you save some money, but the product is professionally inspected, come with the original manufacturer's warranty as well as all accessories.

  5. Can I return the unboxed product?
    Yes, you can. Our return policy applies to all products including our range of unboxed headphones.

  6. Will there be service and support for the unboxed product?
    Yes, we provide an unbiased customer support experience for all products purchased on Headphone Zone, including unboxed products.

  7. What's the difference between unboxed and refurbished products?
    Refurbished products may have been used and some non-essential accessories may be missing. With unboxed products, the product has never been used and contains all the accessories.

  8. And what's the difference between unboxed and pre-owned products?
    Pre-owned products have definitely been used and there usually is no warranty or certificate of authenticity provided if one has to buy a pre-owned products. With an unboxed product, besides warranty being available, you also get a stamped certificate verifying that the product is in good condition.

  9. What will be the delivery timelines?
    Delivery for Unboxed Products will be the same as delivery for other products; subject to delivery location or pin code.

  10. Will I receive the Unboxed Product without a seal?
    Yes, All Unboxed Products will come without a seal.

  11. How do I avail warranty for these products?
    Warranty can be availed by maintaining a copy of your invoice and getting in touch with us. Thereafter we will help you with the authorized service center for respective brands.

  12. What cost benefit do I get?
    Typically, Unboxed Products carry a discount versus the new items. Hence, these products offer value for money. This discount might depend on various factors including brand and/or seller pricing policy and brand warranty conditions.

  13. Are unboxed products genuine?
    Yes, at Headphone Zone we only sell products that are genuine and backed by the original manufacturer's warranty.

  14. Will I get all the accessories with the unboxed product?
    Yes, all accessories will be intact and if there is something missing, that will be found on the product description page.

  15. What if the unboxed product is not working?
    If the product is not working, you can return the product. Our return policy covers all products including unboxed products.

Have more questions?  Read all about Unboxed Headphones Here