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'7 Days Returnable' Products

Headphone Zone has *sound* policies to make buying headphones as smooth and simple a process for you, the customer. We won't lie, it breaks our heart every time a customer comes and tells us they don't like their new headphones as well as every time we've unknowingly sent them a defective product. This is why we've made easy-to-understand policies based on the most common reasons for returns/cancellations. Please check the product page to know what return policy is applicable. 

Products with "7 Days Returnable" are eligible for an exchange within 7 days of delivery, in the unlikely event that the product's performance is not meeting your expectations. Once the product is received and found to be intact with all the accessories originally sent, we will issue full store credit so that you may "exchange" and buy another product from our website. Refunds will not be provided in such a situation.

Products with "7 Days Returnable" are ALSO eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to have a manufacturing defect either on arrival or within the 7 day period. Once the product is received by us and the manufacturing defect has been confirmed by our inspection team, we will provide you with a replacement of the originally ordered product.

In case of replacements not being available, you can choose another variant, full store credit or full refund.

 

'7 Days Replacement Only' Products

Products with "7 Days Replacement" are ONLY eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to have a manufacturing defect either on arrival or within the 7 day period. This policy is not applicable in a situation where you are dissatisfied with the product's performance. Once the product is received by us and the manufacturing defect has been confirmed by our inspection team, we will provide you with a replacement of the originally ordered product.

In case of replacements not being available, you can choose another variant, full store credit or full refund can also be provided.

Ineligible products

  • Products that turn out to be defective outside the 7 days period. Please raise a warranty claim in this case with the authorised service partner.
  • Products that are received in a damaged condition and are brought to our notice beyond 24 hours or delivery
  • If you have mishandle the product or not used it as directed by the brand in which causes the product to be damaged.
  • If you have ordered the product by mistake but it falls under the 7 Day Replacement category
  • Customised products like V-MODA engraved shields
  • Accessories like Comply ear tips, SpinFit ear tips, Headphone ear pads and Smartwraps.
  • Pre-owned products

Return Process

We try our best to have the entire return process sorted out for you as quickly as possible. In all, from the time you first raise a return request to the time that you receive a replacement, it usually takes 7-12 days. Here's a quick break up of the process and how much time each step of the process takes.

  1. Raising the return request
    Once you've raised a return request, you should hear back from us by the next working day. We may have a few questions and clarifications that we may need before we go ahead and approve your return request.

  2. After approval
    Once your return request has been approved, an unique RET number will be assigned to your case. We will then arrange a pickup for your product, the tracking id for which will be sent in the approval email.

  3. Pick-up
    If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-4 working days. The product will take the same amount of time to reach us as it took to reach you.

  4. Inspection
    Once the product has reached us, we will need 2 working days to have the product inspected and we will update you with the outcome of the inspection thereafter.

  5. After inspection
    Based on the inspection status and the return type, you will receive an email with the closure of your case.

 

Return FAQs

Where to raise a return request?
Please click here to raise a return request.

I want to keep the product after raising the return request. Can I?
That's okay! Just reply to our email or submit a ticket and we will cancel the return request for you.

Can I return and exchange the product more than once?
If you return the first product that's bought with store credit and end up ordering another product you don't like, it will be very difficult for us to allow a return the second time. We strongly encourage all our customers to make an informed decision so that they buy a product they're most likely to enjoy.  We have worked very hard to build the capability for confused buyers to talk to a Headphone Guru before buying a product. This is something that we highly recommend as they will be able to suggest the best product according to your requirement. This will make sure that you are happy with your purchase and hence wouldn't want to return the product.

Why is store credit given and not a refund under an exchange?
As per our policies, we cannot issue a refund in the case that a customer does not like a product. We've created our policies in this way because it is very important to us that you end up with a product that you absolutely love. Giving a refund would mean losing you as a customer as well as losing the opportunity to ensure you're happy.

 

Refund Policy

You are eligible for a refund in the event of you cancelling your prepaid order or post returning your order in specific cases:
  • Where the returned product has a manufacturing defect
  • If the returned product is in a completely sealed condition
  • If you've ordered a product based on misinformation on the product page
  • If you were sent a different product than what you ordered

In the following cases, a refund will not be possible under any circumstance:
  • If you've returned a product which is under the 7 Days Returnable category
  • If you or the person you've gifted the product does not like the product
  • If you or the recipient of the product has mishandled the product
  • In case of pre-orders where the product was specifically procured for you
  • If a different product was returned than what we sent to you.
  • If you are claiming warranty for your product

 

Cancellation policy

We admit that it is upsetting to see an order cancelled :(
But we understand that there are many reasons why one would want to cancel an order placed on our website. Before cancelling, do reach out to our Headphone Gurus or Customer Happiness Officers to find out if we can resolve your issue without any cancellations.
How it works?

If your product has not yet been dispatched, here’s how you can proceed with your cancellation request:

  1. Login to your account & click cancel next to your order
  2. Your order gets cancelled & you will receive an email for the same
  3. You get a refund (for pre-paid orders)
Please note that this option will show one hour after you've placed the order.

What’s eligible?

Orders cancelled within 24 hours of placing the order or before dispatch whichever is earlier.
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