All RHA products are engineered for durability; in the unlikely event that an RHA product develops a manufacturing defect within the warranty period please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.
RHA's Warranty Period is 3 Years from the date of Invoice for all products excluding accessories such as the Mixed Eartips & Mixed Filters. However, the warranty period might be limited for any purchase of a demo unit of RHA.
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.
Step Two: Once your claim request is approved, a unique WCID (Warranty Case ID) number will be assigned to your case. Once it's approved, ONLY the faulty unit must be couriered to us. Please do not return any accessories, as these are NOT required.
Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days.
Step Four: If the inspection status validates your issue, we will send you a new replacement unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.
Under warranty claim for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under the warranty claim. Refunds or Store credits are strictly not allowed under warranty claims.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.
If the inspection status validates your issue with the unit, we will ship the replacement unit to you at our own cost.
For all RHA warranty claims, we usually send a brand new unit as a replacement. However, if you have originally purchased an unboxed or a demo unit, in that case, you will get a replacement unit of an unboxed or a demo unit respectively.
For the below discontinued models, replacements will be issued as below:
|RHA S500||RHA S500 Universal|
|RHA S500i||RHA S500 Universal|
|RHA MA350||RHA MA390 Universal|
|RHA MA390 Wireless||RHA MA390 Wireless|
|RHA MA600||To be decided by the brand|
|RHA MA650||To be decided by the brand|
|RHA MA650 Wireless||To be decided by the brand|
|RHA MA750||To be decided by the brand|
|RHA MA750i||To be decided by the brand|
|RHA MA750 Wireless||To be decided by the brand|
|RHA T10||To be decided by the brand|
|RHA T10i||To be decided by the brand|
|RHA T20||To be decided by the brand|
|RHA T20i||To be decided by the brand|
Please note that the mentioned products i.e. RHA MA650 Wireless, RHA MA750 Wireless, RHA MA750, RHA MA750i, RHA T20, RHA T20i, RHA S500 Universal are discontinued by the brand as of 11th March 2020. The resolution for these cases will vary from case to case as per the brand's approval.
Raise a Warranty Claim for your RHA product here: