One of the reasons headphones and earphones in India are more expensive than overseas is because of the Goods & Services Tax in India.

Don't let the GST input go to waste especially if you can avail an offset.

All products sold on Headphone Zone carry a GST compliant invoice and all products sold include an 18% GST.

Simply enter your GST number at the time of checkout.

The Bowers & Wilkins - Formation Flex is eligible for Easy Exchange within 7 days of delivery. Your exchange request will be accepted only once. We want to make sure that you end up with a product that you 100% love. 

An exchange will be allowed only if the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)

You will receive full Store Credit in your Headphone Zone account so that you may choose another product from our website which would be more suited to your needs. Refunds will NOT be possible under our 7 Day Easy Exchange Policy.

In case you receive the Bowers & Wilkins - Formation Flex with a manufacturing defect, please raise a return request within 7 days of delivery.

However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery. In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.

Please make sure that the product is in the original packaging with all the accessories it came with. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request. The free replacement will be shipped only once the original order is returned.

A replacement will be issued only if:

- It is found to be defective 
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)

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Once you receive your pre loved purchase, you get 48 hours to inspect and let us know if it's not as per the specs and images in the listing.

If the product you received is not functional, we will pick it up and send it back to the seller and you can choose to get a full refund or store credit.

All bundled products are covered by the Headphone Zone 7 Day Replacement Guarantee.

However, you cannot return any item in the case you do not like it. If one item is defective - you will get a free replacement for that item. No refund or store credit will be given.

Please keep the product in its original condition with all accessories & packaging for a successful return. We may contact you to assess the damage or defect before issuing a replacement.

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Praveen, our Headphone Guru is an audio connoisseur and staunch Meze fanboy. He loves the RAI Penta and the Empyrean, equally. When not writing about, thinking about or listening to music: He's an avid beerologist too and staunchly believes that the combination of both beats every music setup out there! You'll often find him listening to The Weeknd, The Score and The Script.

Raghav Somani is the Founder & CEO of Headphone Zone. An avid audiophile and musician since 2008, his choice of headphones include STAX Electrostats, Audeze LCD 3, and for music on the go, the JH Audio Roxanne + Astell&Kern SP1000 is never too far away. On his playlist, you'll find A.R. Rahman, Michael Jackson, and the Eagles.