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The seller is required to provide a copy of his invoice to be able to list his product. This should be enough proof for facilitating any warranty claims. Besides, some products also come with serial numbers which should help verify the authenticity of the product.
The same can be communicated to the seller, and if he so wishes, he can work out a deal for you. Otherwise, it is advised to buy the product with all the accessories as mentioned in the listing.
If the product's warranty period has lapsed, it is advised that you check for availability of a service center for that brand in India. Service centers are technically capable to repair gear that might go bust for a fee.
Yes, there are no restrictions on the way a buyer needs to pay for pre-owned gear. It is like any other purchase on Headphone Zone.
Yes, absolutely. Excepting cash on delivery, all payment forms are accepted.
It entirely depends on the seller. Negotiations are not allowed, however since it's our job to convey any kind of buyer communication to the seller, we shall do that and leave the rest to the seller.
As of now, we haven't figured out a way to conduct any quality checks. However, we trust our customers to list genuine, fully functioning products and honestly mention any problems that might be present. The buyer will be the one to confirm if the product matches the description and that there aren't any unknown issues that might be discovered. To avoid any confusion we shall intermediate any conversation between the buyer and seller. Other than that, Headphone Zone tries its best to protect its buyers by getting as much information about the seller and his gear to achieve transparency in the transaction. Once the buyer confirms if the product matches the description and that there aren't any unknown issues that might be discovered, store credit for the sale amount is provided to the seller.
Put in a request by writing to us and we don't think the seller should mind providing any additional pictures. If needed, please be clear if you need a picture of something specific.
While making the purchase, the amount goes to Headphone Zone first. Once the buyer confirms if the product matches the description and that there aren't any unknown issues that might be discovered, store credit for sale amount is provided to the seller.
Prices are fixed and negotiations will not be allowed. The price is set as per the seller's instructions and shall change only on his instructions. If you might want to buy multiple items from the same seller, a revision in quote can be requested.
For that to happen, the original bill will have to be altered which is impossible. Nonetheless, claiming warranty shouldn't be a problem as long as you have the invoice for date reference.
Headphone Zone reserves the right of mediating all conversations between the interested buyer and the seller of the pre-owned product. For all questions you may have, you can write us an email and we'll get all the necessary answers in orderd for you to go ahead with the purchase.
Entirely depends on the seller. If he chooses to bundle something for free, we will have it mentioned on the listing.
In such an unfortunate scenario we will pick up the product from you, inspect it ourselves and provide a resolution on the matter. Such a situation will be very unlikely as we ensure at the time of listing that a product in fully functional condition only can be listed.
Our 7 day Test drive, Return and Exchange policy does not apply to sale of pre-owned products. A buyer is allowed to ask as many questions to the seller and can take his time to be very sure of the product. If there is a defect then we shall intervene and have the matter sorted out for you.
Every buyer gets 2 days to decide whether the pre-owned product matches up to the description as provided by the seller. If the product doesn't look like the one in the pictures, you can take pictures of the product and send it to us so that we can confirm if it is indeed different. In this case, we will arrange for a pickup of the product and send it back to the seller and the transaction will end there.
A seller is required to send his original invoice along with his pre-owned headphones to you. You will be able to claim warranty against this invoice.
Once the product is picked up from the seller, a tracking ID will be sent in a shipping confirmation email so that you can track your order.
Sure, shouldn't be an issue. Just mention in your listing that it is a second hand product and maintain the original invoice copy.
It can be a mistake. We will ask the seller to send any such items to you.
A return will be accepted only if there are any defects in the pre-owned gear you just bought.
Our Headphone Guru’s Top Recommendations for You
Just so you know you're in good company
“Thank you headphone zone team for timely delivery especially in this situation and bringing this product to India I recommend everyone to check this one before considering other alternatives in the market.”Sreekesh V
“Good Purchase with Good Delivery Experience !!!Delivery Experience - Extremely satisfied. The packaging was sufficient and delivered 2 days before the committed delivery experience. Delivered in almost 48 hrs.”Kanchan Vaidya
“Good and quick delivery from Headphone zone and would recommend others to buy from them too. No issues from their end whatsoever.”Ankit Sharma
“Amazing support from Headphones Zone team, this is my second product purchase. Delivery at critical times (COVID19), is just awesome, received my headphones one day before the committed time. Kudos to the team.”Purushotham
"It’s one of the best sites to get premium quality headphones. Their service is unparalleled!! Would recommend 10/10. A Grade service!! "Joshua Sudeep
"Experience was smooth. The Headphone Guru was kind and answered all my queries. The delivery was super fast. The product is genuine This is my go-to destination for everything audio from now on."Srinidhi Padukone
"Their commitment to customer satisfaction is beyond par. I requested them to deliver my replacement earphones to a newer location and they were ready to deliver. Such requests don't get entertained anywhere else."Yaseen Samudri
"It's not one of the best; It is the best! The only website I truly trust to get my Ear candies from. The crew has great knowledge of the various products and I bet this tops off Amazon when it comes to audio gears. Kudos "Reagan Lyngdoh
"Have you done something that you're really passionate about and found out that the results are outstanding? Well, I have just summed up Headphone Zone - a really passionate team."Mohit Tannu
"Awesome experience. I am so so happy and my bf loved the earphones a lot and it was his pre birthday gift. Thank you for the great service as well."Jennifer Yonzon
"Probably one of the best experience I have had right from buying till getting a item serviced. I don't think I have had such a smooth experience with an online shopping website. This is where your search ends."Rima Patel
"Loved the customer support shown by Headphone Zone's team. They are all willing to help and clear your doubts. I can only say that there is no need to worry. Order you dream audio tech RIGHT NOW!"Rajat Kaushal
Like you, Headphone Gurus at Headphone Zone are passionate about music. It's their job to make sure that you find a headphone that fits your music listening habits and preferences perfectly. They do this all day.
With years of experience helping people find musical bliss, they're the experts when it comes to everything audio.
Headphone Zone is India’s first exclusive online store for headphones, earphones and personal audio devices.
Raghav Somani started Headphone Zone in 2010 after realising that most big retailers had little to no understanding of headphones. And so, it is our commitment to personalize your listening experience as much as possible.Read More
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