Authorized Service Partner: Headphone Zone
Empire Ears's Warranty Period is 1 Year from the date of Invoice for all Universal IEMs.
What's Eligible Under Warranty
What's Not Eligible Under Warranty
Understanding The Warranty Claim Process
Step 1
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Step 3
Step 4
Keep In Mind
Refunds and Store credits are strictly not allowed under warranty claims.
Under warranty claim for this brand in India, we can try to help you out with the claim if we have the spare parts available with us. In some situations, the spares are needed to be procured by the brand which may take some time.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us and we shall bear the shipping charges while sending the replacement unit to the customer.
If the inspection status validates your issue with the unit, we will ship a working replacement unit to you at our own cost.
What will we offer for Discontinued products?
For discontinued products, we will offer successor models as directed by the brand.