Returns & Exchanges
We want you to end up with something you love.
That's the whole point. If something's not right with your order, we'll make it right. Here's how.
What's Your Situation?
"Something's wrong with my product"
Manufacturing defect. Dead on arrival. One side not working. Won't charge. Sound cutting out.
What you get: Replacement, store credit, or refund. Your choice.
The window: 7 days from delivery.
What we need: Product in original packaging with all accessories, undamaged. We'll arrange pickup.
This is our 7 Day Replacement Guarantee. It covers every product we sell.
"I received the wrong item, or it arrived damaged"
Wrong product. Missing accessories. Cosmetic damage like scratches or dents. Crushed box.
What you get: Replacement, store credit, or refund. Your choice.
The window: 24 hours from delivery. This is tight, but shipping issues are much easier to investigate while the trail is fresh.
What we need: An unboxing video showing the sealed package, the tamper-proof packaging, and everything inside. Plus photos of what you received. This protects both of us.
"It works fine, but it's not for me"
You tried it. It's not quite the sound you were hoping for.
One thing worth knowing: many headphones and IEMs improve after burning in. First impressions aren't always final. But if you've given it time and it's still not right, that's what Easy Exchange is for.
What you get: Full store credit to pick something that suits you better.
The window: 7 days from delivery.
What we need: Product in original condition with all packaging and accessories intact.
This is our 7 Day Easy Exchange. Look for the exchange icon on product pages to check if a product qualifies.
A few things to know:
- One exchange per order. The product you pick with your credit can't be exchanged again, so if you're unsure, ask us. We'd rather help you get it right.
- Store credit never expires. Take your time.
- Easy Exchange means store credit, not refunds. Your full purchase value stays with you.
How It Works
Step 1
Raise a request
Click the button below. Tell us what's going on. We'll respond within one working day at max.
Step 2
We arrange pickup
Once approved, we'll schedule a pickup. Metro cities: 2 working days. Other areas: 3-4 days. Same box, original packaging, everything it came with. For precautionary purpose - take images and packing videos before handing over the parcel.
Step 3
We inspect
Our team checks the product and helps you with closure. This takes 2-3 working days after it reaches us. We'll keep you posted.
Step 4
Resolution
Depending on your situation: replacement shipped, store credit issued, or refund processed. We'll confirm everything over email. You can also check the status of your ongoing return here.
Good to Know
Not eligible for return or exchange:
- Custom orders (custom IEMs, custom cables, personalised shields)
- Eartips and earpads (hygiene)
- Merchandise (t-shirts, caps)
Missed the window?
- Defects reported after 7 days fall under warranty, not returns. See Warranty & Repairs.
- Wrong or damaged deliveries must be reported within 24 hours.
- Products damaged after delivery aren't eligible.
What if we don't find a defect?
We'll reach out to understand the problem better. Some defects are intermittent or only show up in certain conditions. If we still can't replicate it, we'll return the product to you. If the product is eligible for Easy Exchange, you can take store credit instead.
Refunds
Refunds are possible when:
- We confirm a manufacturing defect
- We shipped the wrong product
- You return a sealed, unopened product
- You cancel before dispatch
Refunds aren't possible when:
- You're exchanging because the product wasn't right for you (that's store credit under Easy Exchange)
How refunds work:
Same method you paid with. Paid online? Refund goes back to the original payment method. COD? We'll ask for your bank details and transfer via NEFT. Paid with store credit? Goes back as store credit.
Common Questions
Things people ask us about pickups, inspections, and how the process works. Most of these come up after a return request is raised.
Once your return is approved, pickup typically happens within 2-3 working days. The courier usually comes between 2 PM and 7 PM. We can't give an exact time in advance, but we'll email you once the pickup is scheduled.
Let us know. We'll reschedule it. Sometimes couriers miss pickups due to address issues or local delays. If it's been more than 5 days since approval and no one has come, definitely reach out.
Yes, if you're in Chennai. Get in touch and we'll share the address and what to include in the package. This can speed things up if pickup is proving difficult.
We test for the defect you described. For audio products, this means checking both channels, connectivity, charging (if wireless), and any specific issue you mentioned. If the defect is intermittent, let us know in your return request so we can test more thoroughly.
Yes. If you believe our inspection missed something, tell us and we'll take another look. It helps if you can describe exactly how to reproduce the issue.
Rough timeline: 1 day for approval, 2-3 days for pickup, transit time depends on your location, 2-3 days for inspection, then resolution. Most returns are fully resolved within 8-10 working days.
The same policies apply. The gift recipient can raise a return request, but the refund (if applicable) goes back to the original payment method. Store credit can be issued to either the purchaser or the recipient.
In that case, the return case cannot be taken ahead. We need the product in original packaging with all accessories and in intact condition without any damages, as that helps us close your return case without any hiccups.
Any customer would like to buy a brand new, sealed, and pristine version of premium products and this is why 7 Days Easy Exchange Policy is only on selected products.
We'll send that part separately rather than replacing the whole product.
We'll check with the brand. If that's taking too long, you can choose a different colour or take store credit and pick something else.
We can't ship it back to you, so double-check before handing over the package.
Need Help With a Return?
We know this process can be frustrating. Write to us and we'll respond within one working day.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.
Need Help With a Return?
We know this process can be frustrating. Write to us and we'll respond within one working day.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.