Checkout works like any other online store. Add to cart, enter your details, pay.

Payment options

• Credit/Debit Card: Visa, Mastercard, and other major cards. We don't store your card details.
• UPI: Pay via any UPI app.
• Net Banking: Most major banks supported.
• Wallets: Paytm, PhonePe, and others.
• EMI: Available on orders above ₹2,500 for select credit cards. You'll see EMI options at checkout.
• Cash on Delivery: Available for most pincodes on orders up to ₹30,000. A ₹99 convenience fee applies. Check availability by entering your pincode on the product page.
• Store Credit: If you have a balance, tick the box at checkout to apply it. Works alongside other payment methods.

What happens after you order

1. You'll get an Order Confirmation email immediately.
2. Once we start packing your order, you’ll get a email with tracking details.
3. Once dispatched (usually within 24hours or as per the dispatch timeline mentioned on the page of the ordered product), you'll receive a separate email with an update that your order is on its way.
4. Track your order anytime:

Track You Order →

Cancelling

You can cancel within 24 hours of placing your order, or before it is fulfilled, whichever comes first. Once you've received a Shipping Confirmation email, it's too late to cancel.

To cancel: Log in → My Orders → Cancel Order. If you paid online, the refund takes 3-7 working days to reflect in your account.

Changing your order

Before dispatch, we can change almost anything: swap for a different colour, update your address, switch products of equal value. Just get in touch.

After dispatch, changes are harder. Address changes within the same city are usually possible with a day or two delay. Changes to a different city may not be possible at all. The earlier you tell us, the better.

My payment failed but money was deducted

This happens occasionally with slow connections or if the payment page closes before completing. Don't panic. Here's what to do:

1. Check your bank statement or wallet. Sometimes the deduction is temporary and reverses automatically within 24-48 hours.
2. If the money was actually captured, get in touch with your order details and the approximate time of the transaction. We'll check our payment gateway and either create your order or confirm the refund.

Failed or bounced payments typically reverse within 3-7 working days.

EMI didn't get approved

Your bank decides whether to approve EMI based on your credit profile. If they reject it, the order gets cancelled. You can contact your bank to understand why, or place a new order with a different payment method.

COD not available for my pincode

Courier serviceability changes. If COD isn't available, you can either provide an alternate address or pay online. If you don't have a card, bank deposit is an option. Details are shown on the payment page.

Prices

We don't do seasonal discounts, or special coupon codes. The price you see is the best price we can offer. This isn't a negotiation tactic. It's a policy. iIf you find a better price, please do reach out as we want every customer to pay the same fair price, not feel like they missed a deal.

That said, you can earn points through Club Audiophile (our loyalty program) and redeem them on future purchases. One rupee spent = one point earned. Points can be redeemed for discounts on your next order.

Authenticity

Everything we sell is genuine. We source directly from brands or their authorised distributors. No fakes, no grey market, no refurbished units sold as new.

Some products have serial numbers or barcodes you can verify on the manufacturer's website. Not all products have this, but the absence of a barcode doesn't mean it's fake.

Invoices

You can download your invoice anytime from your account: Log in → My Orders → Download Invoice. Keep this for warranty claims.