Careers at Headphone Zone
THE WORK
We Help People Rediscover Their Music
You know that feeling when you hear a song you've played a hundred times, and suddenly notice something you never heard before?
A hidden guitar riff in Hotel California. The breath before the chorus in Billie Jean. The room the recording was made in. A backing vocal in Chaiyya Chaiyya you'd somehow missed for years.
That's what we do. Every day. One listener at a time.
We help people experience their favourite songs like never before. Not new music. Their music. The albums that shaped them. The tracks they're nostalgic about. Heard again, for the first time.
That moment when someone puts on a great pair of headphones and their face changes? The smile, the closed eyes, the "wait, I never heard that before." That's why we exist.
WHO WE ARE
The Best, Not the Biggest
We're not trying to be the biggest headphone store in India. We're trying to be the best.
Since 2011, we've been on one mission: help people who love music hear it the way it deserves to be heard. We're 100% Indian-owned, bootstrapped, and independent. No outside investors. No pressure to grow at all costs.
We don't run Headphone Zone like a company. We run it like a passion project. Like a community of people who genuinely care about music and about doing good work.
We say no to a lot. Poor products, poor service, shortcuts. That's how we've built trust with audiophiles across the country. We only carry what we believe in. Our credibility rests on the willingness to say no.
OUR ETHOS
"We're Ladies and Gentlemen, Serving Ladies and Gentlemen"
This isn't just a tagline. It's how we actually operate.
We treat customers with the same care, respect, and attention we'd want for ourselves. And we treat each other the same way. No egos. No politics. Just people who want to do great work together.
We're proud to be bringing the world's finest audio gear to music lovers across India. And we take that responsibility seriously.
WHO WE HIRE
Most of Our Team Started Here Fresh Out of College
And we're proud of it.
We've learned that energy and curiosity beat experience every time. We're not looking for people who've "done it before." We want people who are excited to figure it out for the first time.
Fresh perspectives. The willingness to challenge how things are normally done. A mindset that isn't boxed in by "this is how it's always been."
Your degree doesn't matter here. Your drive does.
We don't care where you went to school or what you studied. We care about whether you're the kind of person who gets excited about learning new things and solving problems that don't have obvious answers.
Founder's Note
"When I graduated, I knew I was smart. I just needed someone to give me a chance to prove it.
No one did. So I started Headphone Zone at 24 and figured it out myself.
Now when I hire, I'm looking for people like that. People who know they're capable of more than their resume shows.
But being smart isn't enough. I also realized I was going to spend most of my waking hours with whoever I hired. So I decided to only hire people I genuinely liked. People who thought the way I did, cared about the things I cared about, got excited about the same stuff.
Over the past 13 years, I've been privileged to work with people who went on to become lifelong companions, best friends, and wonderful well-wishers. That's not a side effect of working here. It's the whole point."
— Raghav Somani,
Founder
HOW WE WORK
What Makes Us Different
No hierarchy.
Almost everyone reports directly to our founder. Your ideas matter from day one. You can walk up to anyone, message them on Slack, or grab them for a quick chat. No layers. No gatekeepers.
No ladder to climb.
You grow by getting better at what you do, not by getting promoted. Titles don't matter here. How you think, learn, and contribute does.
No annual plans or quarterly targets.
We trust people to do their best work. We keep the right people on the bus and get out of their way.
No "that's not my job."
If something needs doing, you do it. If you see a problem, you fix it. We call it the founder's mindset: working like you own the place.
You'll Love It Here If...
- You'd rather figure something out than wait to be told what to do
- You care about doing things well, not just getting them done
- You're curious. You want to understand why things work, not just that they work
- You're comfortable saying "I don't know" and then going to find out
- You believe growth comes from discomfort, not comfort
- You put the team first
- You have a song that changed your life (and you can tell us why)
- You get chills from a really good song
This Isn't For You If...
We'd rather be upfront than waste your time:
- You want a predictable, structured corporate job
- You need to be told exactly what to do
- You're applying because you need any job, not because you want this one
- You're not comfortable with ambiguity
- You care more about titles than impact
- You think "it's not my job" is an acceptable sentence
- You believe experience matters more than effort
No hard feelings. We're just not for everyone. And that's ok.
REALITY
What It's Actually Like
Your work matters.
Everything you do connects to helping real people experience music better. You'll see the direct impact. Not reports that disappear into a void.
You'll learn constantly.
We don't have all the answers. You'll figure things out alongside the team. That's how you grow faster than you would anywhere else.
Your ideas count.
In our flat structure, good ideas become reality quickly. You won't spend months getting approvals or fighting bureaucracy.
We've got your back.
While we expect you to take ownership, you're never left to struggle alone. The team is genuinely invested in helping each other grow.
Real relationships.
You'll work with people who care about the same things you do. Friday playlist sessions. Foosball battles. The occasional poker night. This team was literally built around a foosball table. It's been with us since 2011.
Growth is real.
As we grow, new opportunities emerge. Many of our team members have taken on bigger roles over the years. Not because they climbed a ladder, but because they grew into the work.
What You Won't Find Here
FAQ
Quick Answers
Where is the office?
Andheri West, Mumbai. All roles are in-office.
Do I need experience?
No. Most of our team started fresh out of college. We hire for potential, not perfection.
Do I need to be an audiophile?
No. But you should care about music. You'll learn the rest here. That's part of the journey.
What's the interview process like?
Usually 2 rounds: one with the hiring manager, one with the team. We want to see how you think, not just what you know.
How long does hiring take?
We move quickly. Expect to hear from us within 3-5 days if there's a fit.
APPLY
How to Apply
Choose a role below and send us your application. Here's what we're looking for:
Write like a human.
We can spot AI-written applications instantly. They all get rejected. We want to hear your voice, your story, why you're actually interested.
Be specific.
Don't just say you're a "hard worker." Tell us about a time you worked hard on something that mattered to you. Show us how you think.
Tell us why Headphone Zone.
What is it about us specifically? If your application could work for any company, it's not specific enough.
Include the song that changed your life.
And tell us why.
Short, generic applications get ignored. We've put effort into telling you who we are. We'd love the same effort back.
Here's what happens next:
- You apply. We read every single application. No robots, no filters. Real humans.
- We screen. If you seem like a fit, we'll reach out within 3-5 days.
- You interview. Usually 2 rounds: one with the hiring manager, one with the team. We want to see how you think, not just what you know.
- We decide together. If it feels right for both of us, we'll make an offer. If not, we'll tell you why.
Open Positions
All roles are in Mumbai (Andheri West). Full-time. In-office.
We believe great work happens when you're together. It's how we build relationships and do our best collaborative work.
Customer Happiness Officer (Customer Service & After-Sales Specialist)
About Headphone Zone
We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.
We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.
About the Role
As a Customer Happiness Officer, you are the voice of Headphone Zone to our customers. You’ll be there to guide them, support them, and solve problems — always with patience, grace, and a genuine desire to help.
Whether it’s answering product questions, resolving after-sales issues, or handling warranty requests, you’ll take pride in turning every interaction into a positive experience. You’ll work closely with the Operations and Headphone Gurus teams — ensuring that customers feel cared for long after their purchase.
Why This Role Matters
Every day, you’ll turn moments of potential frustration into moments of delight. You’ll be the reason a customer chooses to come back to Headphone Zone — not just for the products, but for the people behind them.
We’re not just shipping headphones. We’re building trust, loyalty, and a community that celebrates music. And that starts with how we take care of our customers.
What You’ll Do
- Be the first point of contact for customer support queries — pre-sale and post-sale
- Handle inquiries via email, phone, and chat
- Manage after-sales processes — warranty requests, returns, replacements
- Work closely with the Operations team to ensure timely and accurate order fulfillment
- Maintain clear, empathetic, and professional communication at all times
- Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace)
- Continuously look for ways to improve our customer service experience
- Occasionally assist in hosting customers at our Experience Studio in Mumbai
What We’re Looking For
- 1–2 years of experience in customer service is a plus
- Excellent communication skills — clear, warm, patient, and professional
- Strong problem-solving ability and attention to detail
- A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
- Ability to handle difficult situations calmly and effectively
- Comfortable with tools like Freshdesk, Google Workspace, Slack, Notion
- Based in Mumbai , this is a full-time, in-office role at our HQ in Andheri West
- We are open to hiring freshers
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.
You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.
Why Join Us?
At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.
If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.
How to Apply
If this sounds like your kind of role, hit 'Apply' — we’d love to hear from you.
Customer Operations Executive
About Headphone Zone
We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.
We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.
About the Role
As a Customer Operations Executive at Headphone Zone, you’ll work behind the scenes to ensure that every post-purchase experience is seamless and delightful.
You’ll support our Customer Happiness Officers by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly — so that every customer interaction reflects the care and quality we stand for.
Why This Role Matters
We want every customer to not just love the products they buy — but love the experience of buying from us.
Your work will help us deliver on that promise, by making sure post-sale operations are handled with care, efficiency, and attention to detail. From first delivery to after-sale support, you’ll help us honour the trust our customers place in us.
What You’ll Do
- Work closely with Customer Happiness Officers to track and resolve delivery issues — escalations, RTOs, and re-attempts
- Coordinate pickups for warranty and return cases — prepare shipping documents and maintain accurate records
- Update and share the Pending On Inspection (POI) list daily with the warehouse team to ensure timely processing
- Track and manage all returns and units for inspection received at our Mumbai location
- Liaise with Warehouse and Logistics partners to ensure smooth flow of post-sale operations
- Help maintain a seamless, transparent process for returns, warranties, and after-sale support — so customers enjoy a hassle-free experience
What We’re Looking For
- 1–2 years of experience in customer service, operations, or logistics coordination
- Experience in customer interaction — ability to build relationships, understand needs, and provide clear direction
- Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once
- Basic knowledge of MS Word, MS Excel, and experience with CRM systems (a bonus)
- A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect
- Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West
- We are open to hiring freshers
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.
You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.
Why Join Us?
At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.
If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.
How to Apply
If this sounds like your kind of role, hit 'Apply ' we’d love to hear from you.
Customer Experience - (Warranty & Service)
About Headphone Zone
We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.
We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.
About the Role
As part of the Customer Experience - Warranty & Service team, you’ll play a critical role in ensuring that after-sales experiences are as exceptional as the products we sell.
You’ll manage warranty claims, service requests, and repair processes — helping customers navigate issues with clarity and care. You’ll be the bridge between our customers, our brand partners, and service centres.
Why This Role Matters
Our commitment to customers doesn’t end when they place an order — it continues long after.You’ll be the reason customers trust us to stand behind the products we curate. You’ll turn potentially frustrating warranty moments into positive experiences — reinforcing why customers choose Headphone Zone.
What You’ll Do
- Manage the end-to-end process for warranty claims and service requests
- Communicate clearly with customers about warranty coverage, timelines, and expectations
- Liaise with brand partners, service centres, and logistics partners to coordinate repairs/replacements
- Maintain accurate records of all warranty cases
- Proactively follow up with customers to ensure satisfaction
- Handle escalations with ownership and empathy
- Help customers identify and diagnose product issues
- Collaborate with the Customer Happiness and Operations teams to ensure seamless experiences
- Identify trends in warranty/service issues — and suggest improvements
- Use tools like Freshdesk, Google Workspace, Notion, Slack
What We’re Looking For
- 1–2 years of experience in after-sales service, warranty management, or customer support is a plus
- Strong communication skills — clear, professional, and empathetic
- Excellent organisational skills and attention to detail
- A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
- Ability to manage multiple cases and priorities
- Patience and resilience — ability to handle challenging situations gracefully
- Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West
- We encourage freshers to apply
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.
You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.
Why Join Us?
At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.
If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.
How to Apply
If this sounds like your kind of role, hit 'Apply' — we’d love to hear from you.
Website Catalogue Executive
About Headphone Zone
We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.
We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.
About the Role
As a Website Catalogue Executive at Headphone Zone, you’ll be part of the incredible team that works behind the scenes to build and maintain our award-winning website.
You’ll help create and optimise product pages, write engaging content, and ensure our site is always accurate, user-friendly, and visually compelling — so customers can discover and shop the finest headphones and audio gear with ease.
Why This Role Matters
Our website is the heart of our business — and the first place most customers experience Headphone Zone.
Your work will help ensure that every page reflects our love for music, our commitment to quality, and the high standards of customer experience we strive for. From product listings to banners to SEO-friendly content, you’ll help us make every visit to our site a seamless and inspiring one.
What You’ll Do
- Draft new product pages from scratch — ensuring accuracy, clarity, and consistency
- Optimise existing product pages to improve user experience and drive conversions
- Write engaging, benefit-driven content that inspires customers to buy
- Create SEO-friendly pages and posts to enhance search visibility
- Use Adobe Illustrator and Adobe Photoshop to design eye-catching banners and visuals
- Collaborate with Merchandising, Marketing, and Design teams to ensure the site reflects our latest offerings and promotions
- Maintain a meticulous and up-to-date catalogue — free of errors, broken links, or outdated content
What We’re Looking For
- Freshers are welcome! Or even better — 1–2 years of experience in website/catalogue management, content writing, or e-commerce operations
- Strong attention to detail and excellent organisational skills
- A sharp eye for visual design, layout, and user experience
- Ability to write clear, engaging, benefit-driven content
- Familiarity with SEO best practices (bonus)
- Proficiency in Adobe Illustrator and Adobe Photoshop
- Ability to work under pressure and manage deadlines
- A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect
- Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.
You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.
Why Join Us?
At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.
If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.
How to Apply
If this sounds like your kind of role, hit 'Apply' — we’d love to hear from you.
Executive Assistant to the CEO
About Headphone Zone
We don’t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.
We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.
About the Role
As Executive Assistant to the CEO, you’ll work closely with the CEO to help manage day-to-day priorities, projects, and communications.
You’ll handle scheduling, information flow, follow-ups, and special projects — acting as a trusted partner and ensuring that the CEO’s time is focused on what matters most. You’ll also help coordinate across teams — making sure ideas turn into action.
Why This Role Matters
At Headphone Zone, we move fast and operate lean — and focus is everything.
You’ll play a key role in keeping the CEO — and by extension, the entire company — organised, focused, and moving forward. You’ll help turn ideas into execution, and ensure nothing important falls through the cracks.
What You’ll Do
As the Executive Assistant to the CEO at Headphone Zone, you’ll be the CEO’s trusted partner — keeping him organised, informed, and focused on high-impact priorities. You’ll play a pivotal role in helping the business move faster and smarter, while embodying our culture of service, excellence, and passion for music.
Here’s what your day-to-day will look like:
- Communication Management: Own and manage the CEO’s communication channels — emails, calls, messages — ensuring timely responses, clear priorities, and seamless information flow.
- Calendar & Scheduling: Take full ownership of the CEO’s calendar — scheduling meetings, appointments, travel, and events — to ensure optimal time management and alignment with business priorities.
- Follow-Up & Execution: Drive effective follow-up on action items, decisions, and key projects. You’ll ensure that tasks move forward and that nothing slips through the cracks.
- Delegation & Team Coordination: Assist the CEO in delegating tasks and coordinating with team members across departments. You’ll help keep the right people aligned and projects on track.
- Research & Insights: Conduct in-depth research on industry trends, competitors, and market insights to support the CEO’s strategic decision-making.
What We’re Looking For
- Few years of experience in executive assistance, operations, or project coordination
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to handle confidential information with discretion
- A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
- Ability to anticipate needs and act proactively
- Comfortable working in a fast-paced, dynamic environment
- Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West
Cultural Fit
Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.
You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.
Why Join Us?
At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.
If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.
How to Apply
If this sounds like your kind of role, hit 'Apply' — we’d love to hear from you.
Today is Day 1.
We're not for everyone. But if you've read this far and something clicked, if you felt like "these are my people," you might be one of us.
Come help us build something meaningful. One listener at a time.