1.1 Nature of Listings

Product listings on this website constitute an "invitation to offer." Your order is your "offer" to purchase, which we may accept or decline at our discretion.

1.2 Order Acceptance

An order is confirmed only when we send you an Order Confirmation email. We reserve the right to cancel any order before dispatch, including for reasons of pricing errors, stock unavailability, or suspected fraud.

1.3 Pricing

Prices and availability are subject to change without prior notice. If a product is listed at an incorrect price, we may cancel the order regardless of whether payment has been received. In such cases, we will refund the payment in full.

1.4 Cancellations

You may request cancellation of an order only if it has not yet been dispatched. Once an order is shipped, cancellation is not possible. See our Returns & Exchanges policy for post-delivery options.

2.1 Colour Accuracy

We make every effort to display product colours accurately. However, actual colours may vary depending on your monitor or screen settings. We cannot guarantee that what you see on screen will match the physical product exactly.

2.2 Product Descriptions

While we strive for accuracy, product descriptions, specifications, and images are provided for general information. Minor variations may exist between the description and the actual product.

3.1 Shipping Responsibility

We take responsibility for orders shipped via our courier partners (BlueDart, Delhivery, and similar services). Delivery timelines are estimates and may vary based on location and circumstances beyond our control.

3.2 Packing Video

We record a packing video for all orders before dispatch. In the event of any dispute regarding the contents or condition of a shipment, this video serves as the definitive record of what was packed and in what condition.

3.3 Incorrect Address

If delivery fails or is delayed due to incorrect, incomplete, or inaccessible address information provided by you, any additional shipping costs incurred will be your responsibility.

4.1 Manufacturer Warranty

All products are covered under warranty by the brand or manufacturer, not by Headphone Zone directly. Warranty terms vary by brand.

4.2 Warranty Coordination

For many brands, we coordinate warranty service on your behalf. However, the brand's or manufacturer's decision on warranty claims is final. We are not liable for warranty outcomes.

4.3 Warranty Replacement Value

Our liability for any warranty replacement is limited to the value you paid at the time of original purchase.

See our Warranty & Repairs page for the full warranty process.

Returns, exchanges, and refunds are subject to the terms outlined in our Returns policy.

Key points:

• 7-day window for returns from the date of delivery
• Manufacturing defects: replacement, store credit, or refund
• Change of mind (Easy Exchange eligible products): store credit only
• Certain products are not eligible for return

6.1 Service Interruptions

We are not liable for any damages arising from service interruptions, delays, non-deliveries, errors, omissions, or system failures, including those caused by third parties, technical issues, or circumstances beyond our control.

6.2 Indirect Damages

We are not liable for any indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities, arising from the use of this website or our products and services.

6.3 Maximum Liability

Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for that specific order.

7.1 Accurate Information

You agree to provide accurate, complete, and current information when placing orders or creating an account. We reserve the right to cancel orders or suspend accounts if information is found to be false or misleading.

7.2 Age Requirement

You must be at least 18 years old to use this website and place orders. If you are under 18, you may use the website only with the involvement of a parent or legal guardian.

7.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8.1 Accepted Payment Methods

We accept credit cards, debit cards, UPI, net banking, wallets, EMI (on eligible orders), and Cash on Delivery (where available). See our Orders & Payments page for details.

8.2 Payment Security

We do not store your payment card details. All transactions are processed through secure third-party payment gateways.

8.3 Fraudulent Transactions

We are not liable for fraudulent use of payment cards. If you suspect unauthorized use of your card on our website, contact us and your card issuer immediately. The burden of proving fraudulent use lies with you.

All content on this website, including text, images, logos, graphics, and software, is the property of Headphone Zone Private Ltd or its licensors. You may not copy, reproduce, distribute, or create derivative works from this content without our written permission.

This website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Accessing them is at your own risk.

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

These terms are governed by the laws of India. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For questions about these terms, contact us at:

Headphone Zone Private Ltd
Email: direct@headphonezone.in
Website: headphonezone.in