Warranty & Repairs
Every product we sell comes with manufacturer warranty. If something goes wrong, we'll help you get it fixed or replaced.
Warranty covers manufacturing defects only. Not wear and tear, not accidental damage. The kind of thing that shouldn't happen with normal use.
First, Find Your Brand
Warranty works differently depending on the brand. Some brands have us handle everything. Others have their own service partners.
On your brand's page, you'll find:
- Warranty period (typically 1 year for products, 6 months for accessories)
- What's covered and what isn't
- The warranty claim form (if we handle it) or contact details for the brand's service partner
How Warranty Claims Work
If Headphone Zone handles your brand's warranty:
- Fill the claim form on your brand's warranty page. Describe the issue in as much detail as you can. The more specific, the faster we can help.
- We review and approve within 24 hours. You'll get a Warranty Case ID (WCID) by email.
- Ship the product to us. You cover shipping to our Chennai warehouse. Write your WCID clearly on the package.
- We inspect. This takes 7-10 working days. We test for the exact issue you described.
- We resolve. Once we confirm the defect, we'll repair or replace the unit and ship it back at our cost.
If another service partner handles your brand's warranty:
Contact them directly using the details on your brand's warranty page. Your Headphone Zone invoice is your proof of purchase. If you run into trouble getting a resolution, let us know and we'll escalate on your behalf.
What's Covered (and What's Not)
What's Covered
Warranty is for things that shouldn't happen with normal use:
- No sound output or sound only on one side
- Won't charge or won't turn on
- Buttons not working
- Connectivity issues
- Noise or distortion that shouldn't be there
What's Not Covered
Warranty doesn't cover damage from use or accidents:
- Cable fraying from use
- Cosmetic damage (scratches, dents)
- Water damage
- Damage from drops or accidents
- Animal or pest damage
- Accessories that have worn out normally
If we find physical damage during inspection, the warranty won't apply. We'll return the unit to you as it is.
Good to Know
Keep your invoice handy.
It's your proof of purchase and tells us whether you're still in the warranty period. Don't have it? Download it from your account: Log in → My Orders → Download Invoice. Or reach out and we'll send it.
Warranty starts from the invoice date.
A product bought on January 15, 2024 with a 1-year warranty is covered until January 15, 2025.
You ship to us, we ship back.
For brands we service, you cover shipping to our Chennai warehouse. We cover the return. Use any reliable courier and share the tracking number with us.
Repair or replacement depends on the issue.
If just one part is faulty, like a cable, we'll replace that part. If the whole unit is defective, you'll get a full replacement. We can't promise brand new vs. unboxed, but we promise fully working.
No refunds under warranty.
Warranty covers repair or replacement only, not store credit or refunds. This is standard across all brands we carry.
If your product has been discontinued.
You'll get the successor model or a different colour variant. We'll confirm with you before shipping anything.
Common Questions
Things people ask us about warranty coverage, claims, and repairs. Most of these come up during or after a claim.
How long does the whole process take?
Roughly 2-3 weeks if everything goes smoothly. Breakdown: 1 day for approval, shipping time to Chennai (depends on your location), 7-10 working days for inspection, 2-4 days for return shipping.
I've had to claim warranty multiple times. Can I get a refund instead?
No. Warranty entitles you to as many replacements as needed within the coverage period, but not refunds. We understand the frustration, but this is the standard policy set by all our partner brands.
What if you don't find the defect I described?
We'll reach out to understand the issue better. Sometimes defects are intermittent or device-specific. If we still can't replicate it after re-inspection, we'll return the unit to you.
Can I send the product later after my claim is approved?
Yes. Once you have your WCID, you can ship whenever you're ready, as long as you're still within the warranty period.
What if I forgot to write the WCID on my package?
Let us know immediately with your tracking number. Our warehouse receives many packages daily, so tracing one without a WCID causes delays.
I don't have all the original accessories. Can I still claim warranty?
Yes. Send what you have. Missing accessories won't void your warranty claim.
Can you send the replacement before I ship the defective unit?
No. We need to inspect and confirm the defect before issuing a replacement.
Brand Warranty Directory
Brands Serviced by Headphone Zone
Brands Serviced by Other Partners
Stuck? We'll Help.
Warranty claims can be complicated, especially when multiple parties are involved. If you're having trouble getting a resolution, or if something doesn't seem right, write to us. A real person on our Customer Happiness Team will look into it and get back to you within one working day. We're not going to give you a scripted response or transfer you somewhere else.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
We respond within one working day.
Write to Us →
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.
Stuck? We'll Help.
Warranty claims can be complicated, especially when multiple parties are involved. If you're having trouble getting a resolution, or if something doesn't seem right, write to us. A real person on our Customer Happiness Team will look into it and get back to you within one working day. We're not going to give you a scripted response or transfer you somewhere else.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
We respond within one working day.
Write to Us →
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.