Authorized Service Partner: Headphone Zone

iBasso's Warranty Period is 1 year from the Date of Invoice for all products excluding accessories. For Demo Unit products, the warranty period is limited to 3 months from the date of invoice.


All iBasso products are engineered for durability; in the unlikely event that an iBasso product develops a fault within the warranty period, please complete & submit the form below.

iBasso products (iBasso DX120, iBasso DX150, iBasso IT01, iBasso IT01s, iBasso IT04, iBasso AMP3, iBasso AMP5, iBasso AMP7) offer 1 year Manufacturing Warranty in India through their Authorized Service Partner Headphone Zone. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.

To RAISE A CLAIM please fill the form below, however we request you to please READ THE DETAILS before doing so.

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages
    Just a heads-up — if we find any damage on the unit during inspection, the warranty won't be applicable, and we’ll need to send the same unit back to you.

Understanding The Warranty Claim Process

STEP 1

Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better.

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.

STEP 3

If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued. You will then need to send the defective unit to us.

STEP 4

Here is a brief overview of the processes depending on whether we will be repairing the unit in-house or sending it to the brand for further repair.

Based on our inspection we will either arrange the spare parts from the brand and repair your unit at our warehouse in Chennai or send your unit to the brand internationally for repair. 

If repaired in-house: We will obtain the necessary spare parts from the brand, which can take a few weeks to a couple of months depending on the specifics of the case and on the basis of our next order’s schedule. If we are unable to arrange the spare parts or repair the unit at our end we will need to send your unit to the brand for further repair. 

If sending to the brand:We will prepare and courier the unit to the brand internationally for further repair. We will take a few days to prepare the necessary documentation to ship the product back to the brand for repair. The shipping process may take an additional two to three weeks.  Upon receipt of the defective unit, the brand will inspect and repair the unit, which could take several weeks. The repaired unit will then be shipped back to us with our next order’s dispatch. 

We will keep you informed of the progress and expected timelines whether the unit is with the brand or being repaired in-house.

STEP 5

Once repaired, the unit will be sent to our Mumbai office for a final quality check before being dispatched back to you.

Keep In Mind


Under warranty claim for this brand in India, we are able to offer some repair services for certain models. We shall try to repair your faulty unit and if we are unable to do so, we will send a working unit to you as a replacement.


Refunds and Store credit are strictly not allowed under warranty claims.


In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us and we shall bear the shipping charges while sending the replacement unit to the customer.


What will we offer for Discontinued products?


For discontinued products, we will offer successor models as directed by the brand.


In case if the product is not under the warranty period, Headphone Zone will not be in any position to help you further.


Raise a Warranty Claim