Help Center
Need Help? We've Got You.
Most support pages are powered by bots. Ours isn't. Every message that comes in here goes to a real person on our Customer Happiness Team. They know audio, they can look up your order, and they have the authority to actually fix things. We get back to you within one working day.
Support hours: Monday to Friday, 11:00 am to 6:00 pm
What Do You Need Help With?
Most questions people have after placing an order fall into one of these categories. Start here and you'll either find what you need straight away, or get to the right place to raise a request. If something doesn't fit, you can always write to us and we'll sort it out.
My order hasn't arrived yet
Check your shipping confirmation email for tracking details. Orders typically take 2 to 5 business days, depending on your location.
Track Your Order → | Shipping & Delivery →
I want to return or exchange something
You have 7 days from delivery. We may ask for an unboxing video if something arrived damaged.
Raise a Return Request → | Returns & Exchanges →
My product stopped working
If it's within the warranty period, we can help. Have your invoice and a description of the issue ready.
Warranty & Repairs →
I have a question about my order or payment
Cancellations, changes, payment issues, anything else about an order.
Orders & Payments →
I want to know about Club Audiophile
Earn points, get early access, and more. Everything about how Club Audiophile works.
Club Audiophile →
![](https://cdn.shopify.com/s/files/1/0153/8863/files/Warranty2_help_center.svg?v=1685699263")
Real People. Real Help.
Most support pages are powered by bots. Ours isn't. Every message goes to a real person on our Customer Happiness Team. They know audio, they can look up your order, and they have the authority to actually fix things.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
We respond within one working day.
Write to Us →
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.
Real People. Real Help.
Most support pages are powered by bots. Ours isn't. Every message goes to a real person on our Customer Happiness Team. They know audio, they can look up your order, and they have the authority to actually fix things.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
We respond within one working day.
Write to Us →
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.