Once your order has ready to be dispatched, you will receive a Shipping Confirmation email which will the have courier tracking details that you can use to track your order at every step as it reaches you.

If you have received your Shipping Confirmation email already, you can track it right here.

TRACK YOUR ORDER NOW

If your order has reached your city, it should reach you very soon. You will most likely receive an ‘Out for Delivery’ update from the Courier Company.

Preowned customers: If you have bought a pre-owned product, it may take a little more time for the product to be delivered to you (as well as for you to receive the tracking details) as the product has to be first picked up from the seller's location. Once the pickup is arranged, you will receive the tracking details and can track your order. 

Over the years we’ve associated with multiple courier companies, and we’ve stuck to only the most efficient and reliable ones. Depending on your pincode and your payment method, we use BlueDart or Delhivery.

If you’re particular on any of the two BlueDart or Delhivery to be used or not to be used for your order, please let us know before your order has been dispatched or in other words, before you get a Shipping Confirmation email.

Also, there are no shipping charges, it's free for you!

In a nutshell, ships within 24 hours basically means that your product will be shipped out or dispatched from our warehouse within 24 hours after placing the order. It also indicates that the products are readily available at our warehouse and once we receive your order, we dispatch it out at the earliest. either on the same day or the next working day depending on when you’ve placed your order.

What it does not mean:
A lot of our customers assume that it means their order will get delivered to them within 24 hours, but that’s not what it means. For an order to reach you, it can take anywhere up to 3-4 business days, depending on which part of India you are placing an order from.

For an accurate timeline, you can enter your pin code on the product page and check for an estimated date of arrival.

If you've just placed an order, we'd request you to give us 24 hours to ship your product from our location. We'd need to pick out your product from a large selection, pack it in a secure box along with your invoice and hand it over to the courier company. Typically, all orders placed before 2PM on our website, on a weekday, are shipped out the same day. So if you haven't received an email confirming that your order has been shipped, we'd request you to give us at least 24 hours to ship the order. 

 If you still haven't received confirmation even after 24 hours, this could happen for multiple reasons: Read more

A product that is on pre-order usually specifies a timeline for how long it’ll take for us to arrange the product specifically for you.

If you’re pre-ordering a product, a product is specifically ordered for you from the brand. For exceptional products, this could take longer depending on the availability with the brand. In case it’ll take longer than the timeline showed on the product page, we will let you know at the earliest.

Every courier company has different policies that they follow. Some courier companies don’t allow for their delivery associates to call the customers, which is why we try and provide continuous updates via SMS and emails right up to delivery.

We are not informed in advance about which specific local delivery boy will be assigned for the delivery of your order. Even if we did know, the courier company wouldn’t give us their direct numbers. If you need any special instructions to be given or for the delivery to be scheduled on a particular date & time, do convey it to us and we’ll coordinate the same with the courier company.

Your trust in Headphone Zone is our utmost priority.

ALL products on Headphone Zone are eligible for a free replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.

However, if you receive an incorrect/damaged/different product or one with missing accessories, please raise a return request within 24 hours of delivery. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy.

SELECT products on Headphone Zone are eligible for Exchange within 7 days of delivery in case you are unhappy with the product. If you see  on the product page, it is eligible for exchange. You will receive full Store Credit in your Headphone Zone account so that you may choose another product from our website which would be more suited to your needs. Refunds will NOT be possible under our Exchange policy.

Read more

Okay, so now that you've figured out whether your order is eligible for a return, all you have to do is click on the button below:

Raise a Return Here

In case if you would like to read the policy again, here is the link - What is our return policy?

We try our best to have the entire return process be sorted out for you as quickly as possible. In all, from the time you first raise a return request to the time that you receive a replacement, it usually takes 7-10 days. Here's a quick break up of the process and how much time each step of the process takes.

Raising the return request: Once you've raised a return request, you should hear back from us by the next working day. We may have a few questions and clarifications that we may need before we go ahead and approve your return request.

After approval: Once your return request has been approved, we will arrange a pickup for your product and you will receive a tracking ID in the approval email. 

Pick-up: If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-4 working days. It's usually the same amount of time it took for the product to be delivered to you.

Inspection: Once the product has reached us, we will need 2-3 complete working days to have the product inspected and we will update you with the outcome of the inspection thereafter.

After inspection: Based on the inspection status and the return type your return request was approved for, you will receive an email closing your return case, with us either issuing store credit, replacement or a refund.

Once your return request is approved by us, we will arrange a pick up for the product that you wish to return and the pick up should happen within 2 to 3 working days, post-approval. We use the fastest and the most efficient courier company to pick up units from our customers to expedite the process as much as we can. 

All you need to do is pack the earphones in the cardboard box with the original packaging and all accessories that were received by you. You can use the same brown box in which the product was originally delivered to you. Kindly ensure that there is nothing stuck on the cardboard box and also remove the old ship label to avoid any address confusion. Be sure that the box is well-taped and properly sealed. Refer to the approval email that you must have received for the hassle-free pickup 

Let us know if the pick-up is not done in the mentioned timeline and we will have that pick-up rescheduled for you.

We use the fastest and the most efficient courier company, Blue Dart to pick up units from our customers to expedite the process as much as we can. 

There is no way for us to give an exact time as to when will the courier boy come to pick up the product, they generally come between 2pm-7pm to pick up the product. Also, the courier company does not share the contact details of the courier boy who will be coming to pick up the product. 

However, if you are in a hurry or if no one will be available at the mentioned time, you can go and drop the parcel at the nearest Bluedart/ Delhivery office. Refer to the approval email for the way the unit needs to be packed before handing it over to the courier team. 

After the product has reached our warehouse, you will receive a confirmation email about the delivery. Post that It takes 2-3 working days for the inspection process to be carried out. After inspection, we shall notify you about our findings and the available options.

Why does it take 2-3 working days for us to carry out the inspection process?

As we deal with multiple brands and products every day, it takes us a considerable amount of time to inspect each case for a specific defect. Wireless products take more time to inspect as compared to wired products. We spend a lot of time on each product to meticulously inspect it and give you a conclusive inspection status.

In most cases, you will get a brand-new sealed unit for a product that's dead on arrival. But if you have bought an unboxed or demo unit, you will receive an unboxed/demo unit as a replacement. In case a replacement of the product or its color variant is unavailable, you will be given store credit.

However, in the case of products where only one part is defective, we will replace the same (whenever possible). Eg. If the cable alone is faulty, that alone will be replaced.

Sometimes the spares or replaceable parts have to be procured from the brand and that can take a little longer depending on the product and brand. A more realistic timeline will be given to you after getting an update from the brand, though we will try to expedite the process.

Before sending a claim request make sure you have the following:

• The product's purchase invoice
• It falls within the warranty period
• The defect found is a manufacturing defect

As each brand has a different procedure for claiming warranty, check out the warranty page for the further procedure.

For brands whose service partner is not Headphone Zone:

• On the brand warranty page, we have provided the contact details of your brand's service partner. 
• Contact the service partner with your Headphone Zone invoice to claim warranty
• In case you are having difficulty in getting a resolution, you can contact us and we will escalate the matter

For brands whose service partner is Headphone Zone:

• Fill the warranty claim form on the brand warranty page in as much detail as possible
• Once your claim has been approved, you will get a Warranty Case ID (WCID)
• Courier your product with the WCID on your parcel
• Wait for 7 days as we inspect it
• We find the manufacturing defect
• If possible, we repair the product
• We send you your repaired unit / replacement :)

Warranty on products sold on Headphone Zone only cover manufacturing defects.

What's Eligible?

Manufacturing Defects

• No Sound Output
• Noise while Charging
• Buttons Not Working
• Not charging
• Doesn't turn on
• Any other manufacturing defect

What's Not Eligible?

Physical Damages

• Wear and tear from usage
• Cosmetic flaws
• Wire/cord tearing
• Damages to accessories
• Any other accidental damage
• Natural disasters or animal related damages

For a more detailed list, you can visit your product's brand warranty page where Headphone Zone is the warranty partner here and where other companies are the service partners here.

If you do not have an invoice for a product bought from Headphone Zone, simply download it from my account section on our website.

All you need to do is Login to your account and click on the My orders Tab. You will be able to see a download invoice button below the respective order. Just click on the button and you will be able to download the PDF copy of your invoice.  

In case you have not bought the product from us, kindly contact the retailer from whom you purchased the product asking them for an invoice copy.

Please Note: The Invoice copy is absolutely necessary to refer to the date of purchase and claim warranty.

The warranty period starts from the date mentioned on the invoice of purchase. This is why the invoice copy is imperative for you to claim warranty.

The warranty period differs from brand to brand, therefore do calculate the end of your warranty accordingly. E.g. For a brand that gives 1 year warranty, if you bought your product on 16th January 2017, your warranty will end on 16th January 2018. Hence, even if you find a defect in your product on 14th January 2018, you can still raise a warranty claim as long as it is before your warranty period ends. 

It takes about 24 hours for us to approve a warranty claim request.

On approval, you will receive an elaborate confirmation email from us explaining the process that will be carried forward. In the email, you will be given a unique Warranty Case ID (WCID) number which you will need to mention anytime you want to communicate with us regarding this procedure.

Also, make sure that you clearly mention the WCID number on the package when you courier it back to us.

The entire warranty claim process can take 10-14 working days if it goes smoothly. Usually, most of the time taken during the warranty claim process is due to the defective product and the replacement unit being in transit. 

To break it down:

• Once you fill your warranty claim form, it takes us about 24 hours to approve the same. If we need further clarifications, the process might be delayed. 
• Post that, you will be required to courier your defective product to our warehouse in Chennai. The time your product is in transit will depend on where you stay as well as the courier company you have used. Do remember to share with us the tracking details once you send it.
• Once we receive the product, our inspection team will need about 7 days to check for the defect. You are requested to give as many details of the defect as possible as this will make the inspection process smoother.
• After they give their verdict, if your product is defective, a replacement unit will be packed and sent to the address you wrote when filling the form.
• Our courier partners will take about 2-4 business days to deliver the replacement unit to you. We will share with you the tracking details once it is dispatched 

It takes about 7-10 business days for us to properly inspect your product once it has reached our warehouse. Thereafter, we will give you a status update on the outcome of the process. 

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We admit that it is upsetting to see an order cancelled :(

Before you’d like to cancel your order, please note that the order can be cancelled within 24 hours of placing the order or before dispatch whichever is earlier. If you’ve received a Shipping Confirmation email from us already, then it’s a bit late to cancel the order.

If you haven’t then here’s how you can proceed with your cancellation request:

Step 1: Login or Create your account (You'll find it on the top of our Homepage).

Step 2: Go to 'MY ORDERS' in your account section. 

Step 3: Click on 'CANCEL ORDER' below your order details for an immediate Order Cancellation.

Step 3: Select the reason why you would like to cancel your order.

Step 4: Once you click on 'Cancel Order', you should get an Order Cancellation email. Thereafter, we'll mope for a little bit for having lost you.

Step 5: If you have paid online, we’ll reverse the transaction through our payment gateway. A refund typically takes about 3-7 working days to reflect in your account. 

There are many reasons why one would want to cancel an order placed on our website, but we have a solution for each reason:

1) "Want to choose another product instead" - We would be happy to help you choose another product. If you have paid online already, we can provide store credit for the same for you to buy another product.

2) "I won't be available when delivery happens" - No problemo! We can keep your order on hold or have the shipping address changed to wherever you will be available (any city in India)

3) ”I found a better price” - We try our best to provide our customers with the best prices. In the event that you found a lower price, please do raise a ticket, and we'll try our best to match the price.

Any kind of minor or major changes are possible to your order as long as it hasn’t been dispatched from our warehouse.  Any kind of changes are extremely difficult once the order has been dispatched. 

Address Changes:
1. Complete change of address - Different city, different state:
It will be impossible to do any kind of changes quickly to your address post dispatch if you want to change the address completely. For example, if you’ve originally asked for the item to be delivered in Mumbai and the address change is that of another city like Delhi or Bangalore. In such a situation we would first have to check if the other pincode is serviceable by the same courier company and the delay in redirecting the parcel can’t be estimated accurately. A better solution would be to put the parcel on hold and request for delivery on a later date in case you’ll be available at the original address within a few days. Or if you can be patient, then we’ll redirect the parcel and have it delivered if the new address is serviceable by the courier company.

2. Minor address change - Within the same city:
If you’re wanting to change the address to another address within the same city or want to add a missing landmark/area location that is currently missing from your shipping address, it should be possible but with a delay of a day or two. This can happen if you want your product delivered to your office instead of your home & vice versa or you've forgotten to mention your complete address.

Order Item Changes:
If you would like a different color variant of the same price or you would like to replace the items in your order with items of equal value, these changes can only happen if your order hasn’t been shipped out yet. If you would like to add items to your order and its already shipped, you can just place another order and we’ll have it shipped out to you.

As soon as we fulfill (dispatch) your order you will receive a tracking ID for it in a Shipping Confirmation email. You can use this tracking ID to track your order at any point of time.

TRACK YOUR ORDER NOW

If you haven’t received your tracking ID yet, don’t panic! It just means your order hasn’t been shipped out yet, or we’re yet to update the tracking number. 

Your tracking ID will not be trackable for a few hours, but don’t worry, you should start receiving tracking updates via email and SMS up till delivery.

Nope. Unfortunately, courier companies do not always have a card machine available with the delivery person at locations at most locations.

Currently, we only offer Cash on Delivery and online payments using Debit or Credit Card. 

Want to know your order history? We have it saved for you.  

Just a few clicks and boom! you have all the details of the orders you have placed with us.

Login to your account > My Orders > All your order history will show up there.

An invoice is a mandatory document when you will have to claim a warranty of your product. 

So, in case if you require the invoice copy, you can simply download it from the My Account section. 

Log in to your Headphone Zone account > Go to My Orders > Click on 'Download Invoice' below your respective order details. 

And there you go! you will have a PDF copy of the invoice with you.

We, at Headphone Zone, started Club Audiophile to help you on your audiophile journey and because we have a vision. Like you, we love music, and we want to make sure that, in your pursuit of the best listening experience, you get the opportunity to maximise your savings. After all, it can be an expensive hobby!

We have come up with a simple point system for you to earn rewards while shopping with us. For every one rupee spent on your purchase at Headphone Zone, one point is awarded to you if you have signed up for the program. You can then redeem your points for your next purchase. Besides placing orders, you can also earn points by leaving a product review.

You can sign up and learn more here: https://www.headphonezone.in/pages/rewards

You can redeem your points at checkout. You will get the option to choose the number of points you want to redeem. You can even choose to not redeem any points and save it for another purchase. A minimum of 20 points is required to redeem them.

At checkout, you will see the option to choose how many points you want to redeem on the right. You can use the slider to adjust the number of points you want to redeem against your purchase.

Read more

Club Audiophile members can redeem points on purchasing all products excluding the following: 

1. Pre-Owned Products

2. Gift Cards

3. Home Audition Programs.

As per our loyalty program, 20 points = Rs.1

This means you can get a one rupee discount for every 20 points you earn.

You can check your Club Audiophile points history in the My Account section on the website.

You just need to login to your Headphone Zone account and go to the ‘Club Audiophile Rewards’ section. 

And once you scroll down in this section, you will be able to see all the details of your Club Audiophile rewards. 

Point expiry for points given for the purchase of a product expires within 1 year. 

Unboxed products are as good as brand new products just without the original packaging. In simple terms, Unboxed products are simply unsealed products. 

They are barely used, come with all accessories (unless mentioned otherwise) and full manufacturer's warranty. Also, since they come without the outside packaging, you get them at a discount (when compared to the price of a brand-new product).

Unboxed products are typically obtained from one of the following situations-

• When demo units of a particular product are unavailable to feature in our video, we often use a brand new unit and later sell it as unboxed. 
• When people return a product under the 7 days return policy because its performance does not match their expectations.
• When the packaging is damaged in transit.

All Unboxed products are properly inspected before they are sold on our website to ensure they are in perfect working condition. 

Do note: Unboxed products are not pre-owned or second-hand products. They are almost brand-new and you will get the very same customer service as that of other new products on Headphone Zone. The same return policies and warranty policies are applicable as that of packaged products.

Unboxed products are typically obtained from one of the following situations-

• When demo units of a particular product are unavailable to feature in our video, we often use a brand new unit and later sell it as unboxed. This product is only used for the video and barely used.
• When people return a product under the 7 day return policy because its performance does not match their expectations.
• When the packaging is damaged in transit.

All Unboxed products are properly inspected before they are sold on our website to ensure they are in perfect working condition.

Typically, Unboxed Products are value for money. They carry a 10-15% discount when compared to the price of new items. Unboxed products also come with all their accessories (unless mentioned on the product page) as well as full manufacturer's warranty. 

Yes! You will get all accessories with your unboxed product. For products where one or more accessories are missing, it will be clearly mentioned on the product page. 

The policies that cover new products apply to unboxed products too.