Once your order has ready to be dispatched, you will receive a Shipping Confirmation email which will the courier tracking details that you can use to track your order at every step as it reaches you.

If you have received your Shipping Confirmation email already, you can track it right here.

TRACK YOUR ORDER NOW

If your order has reached your city, it should reach you very soon. You will most likely receive an ‘Out for Delivery’ update from the Courier Company.

Over the years we’ve associated with multiple courier companies, and we’ve stuck to only the most efficient and reliable ones. Depending on your pincode and your payment method, we use BlueDart or Delhivery.

If you’re particular on any of the two BlueDart or Delhivery to be used or not to be used for your order, please let us know before your order has been dispatched or in other words, before you get a Shipping Confirmation email.

Also, there are no shipping charges, it's free for you!

In a nutshell, ships within 24 hours basically means that your product will be shipped out or dispatched from our warehouse within 24 hours after placing the order. It also indicates that the products are readily available at our warehouse and once we receive your order, we dispatch it out at the earliest. either on the same day or the next working day depending on when you’ve placed your order.

What it does not mean:
A lot of our customers assume that it means their order will get delivered to them within 24 hours, but that’s not what it means. For an order to reach you, it can take anywhere up to 3-4 business days, depending on which part of India you are placing an order from.

For an accurate timeline, you can enter your pin code on the product page and check for an estimated date of arrival.

A product that is on pre-order usually specifies a timeline for how long it’ll take for us to arrange the product specifically for you.

If you’re pre-ordering a product, a product is specifically ordered for you from the brand. For exceptional products, this could take longer depending on the availability with the brand. In case it’ll take longer than the timeline showed on the product page, we will let you know at the earliest.

If you've just placed an order, we'd request you give us 24 hours to ship your product from our location. We'd need to pick out your product from a large selection, pack it in a secure box along with your invoice and hand it over to the courier company. Typically, all orders placed before 2 PM on our website, on a weekday, are shipped out the same day or on the next business day for sure. 

If you still haven't received confirmation even after 24 hours, this could happen for multiple reasons:

1. Product not readily available: Any product page with the message “Ships within 24hrs” indicates that the product is readily available at our warehouse for us to dispatch within a day. But if the product is not readily available at our warehouse, the product will take a few days or longer. Mostly because it’ll have to be arranged.

If the product you’ve ordered has a longer (more than 3-4 business days) delivery timeline then it's mainly because we will take a few days to arrange for the product from the brands.

2. Incomplete address: At times, the address provided by you can be too short or incomplete. In such cases, we will definitely email you or call you to have the order shipped with the complete address to avoid any kind of delivery exceptions. Till we don’t receive the complete address, your order will be on hold.

3. CoD not possible: Courier companies keep updating their list of CoD serviceable locations. While processing your order, it might not be acceptable for CoD even though at the time of checking the serviceability on our website, your pincode would’ve been shown serviceable for CoD.

In such a case, you can either:
1) Provide an alternate address with a different pincode to which we can try delivering your order.
2) You can pay online and we can dispatch it via our courier partners.

4. Delay from the Courier Company’s Side: There are times when we might’ve kept all our orders ready for dispatch, but there might be a delay caused by the courier company not showing up to collect the orders. This in turn will mean that your order will get dispatched on the next day which causes a delay of 24 hrs. This is for the most part rare but in case of unforeseen weather conditions, this might occur.

5. Public Holiday/Sunday: There might be a delay in dispatch if there’s a public holiday or Sunday. All orders that we get by 2 PM are dispatched on the same day (Mon-Sat). This is not applicable on Sundays and Public Holidays. Also if any order is placed after 2 PM and the following day is a public holiday or a Sunday, the dispatch will take place on the next business day.

Yes, you can surely add, remove or even delete your delivery addresses. You may follow the steps below:

In order to add or remove a particular address, you’d first need to log in with your registered mail id and password. 

Once done, click on the ‘Delivery Address’ tab and then click on the ‘Edit’ option- to edit an existing address with the required details. 

In case of removing or deleting the address, scroll down to the bottom of the page and untick mark the box that reads ‘Set as default address’ as you cannot delete an address if this particular option has ticked in. Once you untick it, you must click on the ‘save address’ option and then come back to the main page, hover around the address that you wish to delete, click on the ‘X’ mark, and then, you can delete it from your account.

In case you need to add a new address click on the ‘+’ sign that reads ‘Add a new address’. Fill in the necessary details and ensure you hit the ‘save address’ tab and you are good to go!

Please note - Address changes done here will not be reflected in the orders that you have already placed. Nevertheless, in case you have to change or update your address after placing the order, simply get in touch with us and we shall help you further.

Every courier company has different policies that they follow. Some courier companies don’t allow for their delivery associates to call the customers, which is why we try and provide continuous updates via SMS and emails right up to delivery.

We are not informed in advance about which specific local delivery boy will be assigned for the delivery of your order. Even if we did know, the courier company wouldn’t give us their direct numbers. If you need any special instructions to be given or for the delivery to be scheduled on a particular date & time, do convey it to us and we’ll coordinate the same with the courier company.

Your order could be stuck in transit for many reasons. It could be that the courier company is facing some issues with finding your address or is experiencing delays due to the weather or technical issues.

Don’t worry, we will make sure that your order is delivered as quickly as possible. :)

In case the courier company isn’t able to trace your address, the best course of action would be to get in touch with us and mention your order id along with a suitable landmark. For any other issue, they will attempt delivery once the issue has been sorted out. 

Once your return is approved, pickup typically happens within 2-3 working days. The courier usually comes between 2 PM and 7 PM. We can't give an exact time in advance, but we'll email you once the pickup is scheduled.

Let us know. We'll reschedule it. Sometimes couriers miss pickups due to address issues or local delays. If it's been more than 5 days since approval and no one has come, definitely reach out.

Yes, if you're in Chennai. Get in touch and we'll share the address and what to include in the package. This can speed things up if pickup is proving difficult.

We test for the defect you described. For audio products, this means checking both channels, connectivity, charging (if wireless), and any specific issue you mentioned. If the defect is intermittent, let us know in your return request so we can test more thoroughly.

Yes. If you believe our inspection missed something, tell us and we'll take another look. It helps if you can describe exactly how to reproduce the issue.

Rough timeline: 1 day for approval, 2-3 days for pickup, transit time depends on your location, 2-3 days for inspection, then resolution. Most returns are fully resolved within 8-10 working days.

The same policies apply. The gift recipient can raise a return request, but the refund (if applicable) goes back to the original payment method. Store credit can be issued to either the purchaser or the recipient.

In that case, the return case cannot be taken ahead. We need the product in original packaging with all accessories and in intact condition without any damages, as that helps us close your return case without any hiccups.

Any customer would like to buy a brand new, sealed, and pristine version of premium products and this is why 7 Days Easy Exchange Policy is only on selected products.

We'll send that part separately rather than replacing the whole product.

We'll check with the brand. If that's taking too long, you can choose a different colour or take store credit and pick something else.

We can't ship it back to you, so double-check before handing over the package.

Altiat, Audio-Technica, AudioQuest, Beyerdynamic, Bowers & Wilkins, Devialet, EPOS, Headgear Audio, HiFiMAN, Jabra, Klipsch, Koss, Marshall, RME, Roon, Sennheiser, Shokz, Shure, Sonos, Sony, SoundMAGIC

1Custom, 64 Audio, 7HZ, Abyss, Astell&Kern, Audeze, BLON, Burson Audio, Campfire Audio, Cayin, CCA, Chi-Fi, Chord Electronics, Comply, Dan Clark Audio, ddHiFi, DENAFRIPS, EarMen, Effect Audio, Etymotic, FiiO, Final, Focal, Grado, GUSTARD, Headphone Zone, HEDD Audio, HiBy, Hidizs, iBasso, iFi Audio, IKKO, JH Audio, JVC, KZ, LETSHUOER, LYPERTEK, MEE Audio, Meze, Moondrop, Noble Audio, Monoprice, oBravo, ORIVETI, RAAL-requisite, Schiit, Shanling, SMSL, STAX, TANGZU, ThieAudio, TOPPING, Tripowin, Truthear, Venture Electronics, Violectric, Vision Ears V-MODA, Westone Audio, Woo Audio, xDuoo

Before sending a claim request make sure you have the following:

• The product's purchase invoice
• It falls within the warranty period
• The defect found is a manufacturing defect
  
  As each brand has a different procedure for claiming warranty, check out the warranty page for the further procedure.
  
  For brands whose service partner is not Headphone Zone:
• On the brand warranty page, we have provided the contact details of your brand's service partner. 
• Contact the service partner with your Headphone Zone invoice to claim warranty
• In case you are having difficulty in getting a resolution, you can contact us and we will escalate the matter
  
  For brands whose service partner is Headphone Zone:
• Fill the warranty claim form on the brand warranty page in as much detail as possible
• Once your claim has been approved, you will get a Warranty Case ID (WCID)
• Courier your product with the WCID on your parcel
• Wait for 9 to 12 days as we inspect it
• We find the manufacturing defect
• If possible, we repair the product
• We send you your repaired unit / replacement :)

Warranty on products sold on Headphone Zone only cover manufacturing defects.

What's Eligible?

Manufacturing Defects

• No Sound Output
• Noise while Charging
• Buttons Not Working
• Not charging
• Doesn't turn on
• Any other manufacturing defect

What's Not Eligible?

Physical Damages

• Wear and tear from usage
• Cosmetic flaws
• Wire/cord tearing
• Damages to accessories
• Any other accidental damage
• Natural disasters or animal related damages

For a more detailed list, you can visit your product's brand warranty page where Headphone Zone is the warranty partner here and where other companies are the service partners here.

We are the authorized retailers for all the brands that we sell. All products sold by us come with a warranty and the warranty period differs from brand to brand. 

To check the warranty details of a brand where Headphone Zone is a service partner, click here. For brands that are serviced by other partners, click here. Therein among the list of all brands, you can locate your brand and find the warranty details.

You can also check the warranty details on the particular product page.

Please note: 

1. Warranty covers manufacturing defects only
2. You need to maintain a copy of your invoice for date reference to claim warranty.
3. On presenting the copy of your invoice, you should have no problem claiming your warranty.

If you do not have an invoice for a product bought from Headphone Zone, simply download it from my account section on our website.

All you need to do is Login to your account and click on the My orders Tab. You will be able to see a download invoice button below the respective order. Just click on the button and you will be able to download the PDF copy of your invoice.  

In case you have not bought the product from us, kindly contact the retailer from whom you purchased the product asking them for an invoice copy.

Please Note: The Invoice copy is absolutely necessary to refer to the date of purchase and claim warranty.

A manufacturing defect is a technical flaw that arises during the warranty period and stops a device from being fully functional.

Some examples of manufacturing defects that affect earphones and headphones include:

• One side of the headphone is giving no output
• Wireless device is unable to charge
• Sound imbalance
• Mic is not working

All manufacturing defects are covered under warranty.

The warranty period starts from the date mentioned on the invoice of purchase. This is why the invoice copy is imperative for you to claim warranty.

The warranty period differs from brand to brand, therefore do calculate the end of your warranty accordingly. E.g. For a brand that gives 1 year warranty, if you bought your product on 16th January 2017, your warranty will end on 16th January 2018. Hence, even if you find a defect in your product on 14th January 2018, you can still raise a warranty claim as long as it is before your warranty period ends. 

Your warranty request is approved on the following basis-

1. If the product is within the warranty period
2. If you have a copy of your invoice to refer to the date of purchase
3. If the product has a manufacturing defect
4. If the product is not physically damaged

Different brands have different warranty procedures. Some brands choose to repair the product if possible while other brands strictly replace the product with a brand new or an unboxed product. 

Most of the times, we do not have the spare parts available or the technical ability to repair a defective unit. In such a case, we simply replace the product with a working unit. 

If the issue is quite straightforward and easily fixable, we will let you know and go ahead and fix it.

In case of an obscure defect, we will contact you and need you to elaborate on the problem to better understand it. Thereafter, we will send it for re-inspection.

We may also send the product directly to the brand to ensure the matter is being taken care of in the best possible way.

Throughout this process, we will make sure that we send you a status update at every step. 

To understand the warranty policy of a particular brand, you can go here for brands serviced by Headphone Zone and here for brands serviced by others. You can also find the warranty details of a brand on its product page.

It takes about 24 hours for us to approve a warranty claim request.

On approval, you will receive an elaborate confirmation email from us explaining the process that will be carried forward. In the email, you will be given a unique Warranty Case ID (WCID) number which you will need to mention anytime you want to communicate with us regarding this procedure.

Also, make sure that you clearly mention the WCID number on the package when you courier it back to us.

The entire warranty claim process can take about 2 weeks time if it goes smoothly. Usually, most of the time taken during the warranty claim process is due to the defective product and the replacement unit being in transit.

 To break it down:

• Once you fill out your warranty claim form, it takes us about 24 hours to approve the same. If we need further clarification, the process might be delayed.
• Post that, you will be required to courier your defective product to our warehouse in Chennai. The time your product is in transit will depend on where you stay as well as the courier company you have used. Do remember to share with us the tracking details once you send it.
• Once we receive the product, our inspection team will need about 9 to 12 days to check for the defect. You are requested to give as many details of the defect as possible as this will make the inspection process smoother.
• After they give their verdict, if your product is defective, a replacement/repaired unit will be packed and sent to the address you wrote when filling out the form.
• Our courier partners will take about 2-4 business days to deliver the replacement/ repaired unit to you. We will share with you the tracking details once it is dispatched.

No, as per the warranty policy we follow, the customer is required to courier the defective product. In warranty cases, the customer bears the cost for shipping the defective unit to us while we bear the cost for shipping the replacement unit.

You do not need to ship the product with an expensive courier, just makes sure that it is trustworthy and cost-effective. Also, don't forget to share with us the tracking details once you have sent it.

Don't worry if you don't have all the accessories or the packaging that you originally received. Warranty still got you covered!

All we need you to do is, send in whatever accessories are available and mention the Warranty Case ID (WCID) number on the parcel. 

Yes you can! Our warehouse is open from Monday to Saturday (10am to 6pm). Just let us know when you’re headed there and don't forget to mention your Warranty Case ID (WCID) on the parcel while handing it over.

Please Note: Even if you're dropping the parcel off yourself, you will not get an immediate replacement. It will take us 7 business days to carry out the inspection after which we will send you a status update via email.

Warehouse Address:
Headphone Zone 63/18 Dev Apts 2nd Floor,
1st Main Road, Gandhinagar,
Adyar. Chennai - 600020
Contact No: 7506646988

We ask you to mention the Warranty Case ID (WCID) so that it is easy to trace your parcel and avoid unnecessary delays or confusion. Everyday our warehouse receives hundreds of parcels and identifying one without the WCID is difficult. 

Also, if you send us the tracking details of your parcel (along with mentioning your WCID on it), our inspection team will be ready to receive it. 

If you've forgotten to mention your WCID, please let us know in advance so that we can inform the warehouse to search for your parcel with your tracking ID and avoid any delay. 

It's okay if you can't send the defective product right away. Just submit a request and let us know.

After your warranty request is approved by us, you will receive your unique Warranty Case ID (WCID) via email.

Once you receive your WCID, it is upon you to decide when to send your product to us. We will accept the product whenever you send it across as long as it still is in the warranty period.

It takes about 9 to 12 business days for us to properly inspect your product once it has reached our warehouse. Thereafter, we will give you a status update on the outcome of the process. 

In case the product has a manufacturing defect or is dead on arrival:

Under this situation, our inspection team will check for the defects you have specifically mentioned while raising the return request. Please be specific about what the issue is (mic not working, sound imbalance, connectivity issues, dead on arrival, etc). The more you elaborate, the smoother the inspection process will be.

At least two source devices are used when testing a product to ensure that there is actually a manufacturing defect and not a compatibility issue.

For products with replaceable parts, the team checks for defective ones and only that part is replaced (whenever possible). If the entire product is defective, then it is replaced with a brand new product.

Some examples of how the inspection is done:

• Issues with mic: If you feel that there is an issue with your earphone's mic, our team will make calls with the earphone to test the mic.
• Detachable cables: To check if there is a problem with the detachable cable, the headphone/earphone is tested with the defective cable as well as another working one.
• Connectivity issues: The headset is connected to different devices link a laptop, phone, iPhone, etc. to check for connectivity issues. 

In case the product is not meeting your expectations:

For products returned if the product does not meet your expectation or if you ordered it by mistake, our inspection team will check the following only:

• Whether the product is working and has no physical damages
• All accessories that were originally sent along with the product are intact
• The packaging is intact

If our inspection team is unable to confirm the defect you mentioned when filling the warranty claim form, we will send the same unit back to you.

However, before doing so, we will get in touch with you to elaborately understand the problem. With a better understanding of the defect, we will proceed with the re-inspection process if required. A re-inspection status update will be sent to you at the earliest.

Yes, you can. Please elaborate about your problem so that it is easier for us to discover the defect (The more details, the better).

Eg. If you say that you are facing issues with the mic, don't forget to tell us the devices you have used your in-ear with. We will try connecting it with multiple devices to find the manufacturing defect.

Without inspecting the product we won’t be able to issue a replacement to you. Replacements will be issued only if the defect mentioned has been detected.

A defective product returned under the warranty claim policy, will be replaced with a working, unboxed or a brand new product.

If your product is in warranty, you are entitled to as many replacements as required within the period. 

We understand it can be frustrating to go through so many replacements but we do not give store credit or refund under this policy.

Please note: We have the same warranty procedure for all the brands that we sell which has been authorized by all our partner brands.

If everything goes smoothly, it ought to take 7-10 days for you to get your replacement. Usually, most of the time taken during the warranty claim process is due to the defective product and the replacement unit being in transit. 

To break it down:

• Once you fill out your warranty claim form, it takes us about 24 hours to approve the same. If we need further clarification, the process might be delayed.  
• Post that, you will be required to courier your defective product to our warehouse in Chennai. The time your product is in transit will depend on where you stay as well as the courier company you have used. Do remember to share with us the tracking details once you send it.
• Once we receive the product, our inspection team will need at least 9 to 12 days to check for the defect. You are requested to give as many details of the defect as possible as this will make the inspection process smoother.
• After they give their verdict, if your product is defective, a replacement unit will be packed and sent to the address you wrote when filling out the form.
• Our courier partners will take about 2-4 business days to deliver the replacement/ repaired unit to you. We will share with you the tracking details once it is dispatched.

Unfortunately, under a warranty claim process, you are only entitled to replacements.

You can get as many replacements as required within the warranty period.

Many times, various issues may arise during the warranty claim process. We’re not in a position to predict how long a product will last and whether a particular issue might arise with the replacement unit issued.

We can understand the frustration, but we can only support with timely replacements.

If the model for which you are claiming warranty isn't available or has been discontinued, there are 3 resolutions we can offer:

1. You will receive another colour variant of the same product
2. You will get the replacement model of the discontinued product
3. You will receive another product of the same value as that of the defective model

Before sending out a replacement product, we will take your opinion for the same. 

In any case, Headphone Zone's liability for a warranty replacement will only cover the value paid by you at the time of purchasing the product the first time.

It’s as easy as ABC! We have a very simplified checkout process just like any other e-commerce website.

Step 1 - Add the product to your cart

Step 2 - Proceed to secure checkout

Step 3 - Enter your contact and delivery information

Step 4 - Select your payment method and pay.

In case you face any issues while checkout, please feel free to reach out to us.

Our website uses cookies to make your browsing experience as smooth as possible. These cookies also help us keep your cart alive! But you cannot reserve items by simply adding items to your cart. By the time you reach checkout, it’s possible that the items in your cart would no longer be in stock, or at the same price as it was when you added it. Prices are always volatile to market demand and competitor’s prices.

So yes, you can leave items in your cart to buy later, but ideally, don’t wait too long or you may miss the deal, or worse, lose out on the product if it goes out of stock.

Prices on e-commerce websites are highly volatile so it's possible that the price would’ve changed from the time you last checked. All products are discounted to the best price possible but we can’t really control how frequently the price would fluctuate.

Customers always come up to us and ask, "what is the best price you can give me?" or "do you have any special seasonal offers or exclusive coupons?", through phone calls and e-mails, and sometimes even both!

But here's the deal - we actually do NOT do deals.

The answer is simple.

Although the e-commerce space has become perfect for bargain and deal hunters, we believe that if we did run sales and specials, it wouldn't be fair to customers who look to buy products year round. It makes one anticipate the next big sale. And suddenly, both of us are on a stalemate, waiting for it to happen.

What about special coupons? It's the same reason.

We don't want any of our customers feeling like they've been cheated just because they didn't get the exclusive coupon code that their friend may have got their hands on.

Also, Headphone Zone is an eCommerce store that strives to give products at prices that are strongly competitive. We work very hard to give you the fairest deal on every single product that we sell on our website. The offered price that you see is the final and best price for that product.

Our aim is to give you the greatest music listening experience you can get. And if that's what you seek, then price is almost never a hindrance.

Despite all this, we hope that you'd like to form a relationship with us. Because all we really want is for you to rediscover your favorite music with the right gear. So, we have started a Club Audiophile program just for you! You can earn points on every purchase and redeem them and get discounts on your next purchase. You can get more information about the Club Audiophile Program from the link below.

https://www.headphonezone.in/pages/rewards

And we're always happy to help! So, if you'd like to get the perfect gear for you within your budget, feel free to get in touch with us and we'd love to help you figure it out!

Your loyalty to us is treasured, and we definitely appreciate that you choose us, time and again, for all your music listening needs. While we don’t do discounts but we do have a loyalty program open to all our customers!

For every one rupee spent on your purchase at Headphone Zone, one point is awarded to you if you have signed up for the program. You can then redeem your points from your next purchase. Besides placing orders, you can also earn points by creating an account, following our Instagram, signing up to our newsletter or leaving a product review.

You can sign up and learn more here: https://www.headphonezone.in/pages/rewards

Wait… there’s more!

We at Headphone Zone have, with a lot of passion, put together a fabulous collection of personal audio products and we truly believe that it has allowed all of us to connect more intimately with our music. But, most music listeners in India have yet to discover the joy of listening to music the way it was meant to be heard. ◔̯◔

This is where you, a hobbyist music listener or audiophile, come in. Your passion, knowledge and unique perspective on music and headphones is invaluable to expanding India’s audiophile community.

We’d love for you to join us on our mission to introduce India to the world’s finest headphones. Join our Affiliate program and earn enough in commissions to pay for your next headphones from Headphone Zone!

In order to edit your profile, you’d first need to login into your account with your registered email id and password.

Once done, click on the ‘My Profile’ tab and then click on the ‘Edit’ button.

You can now edit your profile details (name, email id, contact number) and click on save to ensure that your profile has been updated and you’re good to go!

Once you create your Headphone Zone Account, you can always change your password using the following steps :

1. Go to 'My Account' Page

2. Click on the last option which is - CHANGE PASSWORD

3. You just need to enter your New Password and confirm it.

That's it! Your password will be updated :)

Struggling to find that product which you were checking sometime back? Don't worry! We've got your back!

You just need to login into your Headphone Zone Account and follow the below steps :

1. Go to 'My Account Page'

2. Click on the second last option - RECENTLY VIEWED PRODUCTS

3. You'll be able to find all the products that you've recently viewed on our website.

An invoice is a mandatory document when you will have to claim a warranty of your product.

So, in case if you require the invoice copy, you can simply download it from the My Account section.

Log in to your Headphone Zone account > Go to My Orders > Click on 'Download Invoice' below your respective order details.

And there you go! you will have a PDF copy of the invoice with you.

Want to know your order history? We have it saved for you.

Just a few clicks and boom! you have all the details of the orders you have placed with us.

Login to your account > My Orders > All your order history will show up there.

We admit that it is upsetting to see an order cancelled :(

Before you’d like to cancel your order, please note that the order can be cancelled within 24 hours of placing the order or before dispatch whichever is earlier. If you’ve received a Shipping Confirmation email from us already, then it’s a bit late to cancel the order.

If you haven’t then here’s how you can proceed with your cancellation request:

Step 1: Login or Create your account (You'll find it on the top of our Homepage).

Step 2: Go to 'MY ORDERS' in your account section.

Step 3: Click on 'CANCEL ORDER' below your order details for an immediate Order Cancellation.

Step 4: Select the reason why you would like to cancel your order.

Step 5: Once you click on 'Cancel Order', you should get an Order Cancellation email. Thereafter, we'll mope for a little bit for having lost you.

Step 6: If you have paid online, we’ll reverse the transaction through our payment gateway. A refund typically takes about 3-7 working days to reflect in your account.

There are many reasons why one would want to cancel an order placed on our website, but we have a solution for each reason:
1. "Want to choose another product instead" - We would be happy to help you choose another product. If you have paid online already, we can provide store credit for the same for you to buy another product.

2. "I won't be available when delivery happens" - No problemo! We can keep your order on hold or have the shipping address changed to wherever you will be available (any city in India)

3. "I found a better price" - We try our best to provide our customers with the best prices. In the event that you found a lower price, please do raise a ticket, and we'll try our best to match the price.

Any kind of minor or major changes are possible to your order as long as it hasn’t been dispatched from our warehouse. Any kind of changes are extremely difficult once the order has been dispatched.

Address Changes:
1. Complete change of address - Different city, different state:
It will be impossible to do any kind of changes quickly to your address post dispatch if you want to change the address completely. For example, if you’ve originally asked for the item to be delivered in Mumbai and the address change is that of another city like Delhi or Bangalore. In such a situation we would first have to check if the other pincode is serviceable by the same courier company and the delay in redirecting the parcel can’t be estimated accurately. A better solution would be to put the parcel on hold and request for delivery on a later date in case you’ll be available at the original address within a few days. Or if you can be patient, then we’ll redirect the parcel and have it delivered if the new address is serviceable by the courier company.

2. Minor address change - Within the same city:
If you’re wanting to change the address to another address within the same city or want to add a missing landmark/area location that is currently missing from your shipping address, it should be possible but with a delay of a day or two. This can happen if you want your product delivered to your office instead of your home & vice versa or you've forgotten to mention your complete address.

Order Item Changes:
If you would like a different color variant of the same price or you would like to replace the items in your order with items of equal value, these changes can only happen if your order hasn’t been shipped out yet. If you would like to add items to your order and its already shipped, you can just place another order and we’ll have it shipped out to you.

Whaaat, you want to cancel your order? Nooooooo!!

We’re sad to see you go…

If you would like to cancel your order, please make sure your order is not shipped yet. If you’ve already received our Shipping Confirmation email then its probably too late to cancel the order. You can cancel your order within 24 hours of placing it or before dispatch, whichever comes earlier.

Here's how you can cancel your order if your order hasn't been shipped out yet.

At every step of your transaction you will receive an email with relevant information regarding the order you have placed. Make sure that you’ve entered the correct email ID when you’re transacting. As soon as you place an order you will receive an Order Confirmation email with your order number.

Once we fulfill (dispatch) the order, you will receive a tracking ID for it in a Shipping Confirmation email. You can use this tracking ID to track your order at any point of time.

TRACK YOUR ORDER NOW

If you haven’t received the tracking details, then your order hasn’t been dispatched yet. Once the order is in transit, you will receive an email update in case there are any delivery exceptions, to let you know of any delays or hiccups and missed delivery attempts.

As soon as we fulfill (dispatch) your order you will receive a tracking ID for it in a Shipping Confirmation email. You can use this tracking ID to track your order at any point of time.

TRACK YOUR ORDER NOW

If you haven’t received your tracking ID yet, don’t panic! It just means your order hasn’t been shipped out yet, or we’re yet to update the tracking number.



Your tracking ID will not be trackable for a few hours, but don’t worry, you should start receiving tracking updates via email and SMS up till delivery.

If you are not able to track your order, just relax.

Our logistic partners take up to 12 hours to update the shipment status. So if you've just received your tracking details and are not able to track your order/shipment, please try again in sometime. If there is no tracking status even post 12 hrs then do submit a request and we shall investigate the issue.

The tracking ID is shared with you once the order is ready for dispatch, if for whatever reason the courier partner hasn’t picked up the orders, then the tracking ID status won’t get updated till the next business day that it might get picked up on.

Sometimes the courier partners are facing technical issues, which might result in a delay in updating of the status. In such cases we shall confirm the dispatch of your order from our warehouse and have the matter escalated with our courier partners.

If your courier is showing 'order delivered' but you haven't yet received anything, don't worry. It seems that you have received a false status update from the courier company. Just get in touch with us and we shall contact the courier company to understand why this happened and get back to you letting you know when you can expect delivery.

We will do whatever it takes to get your order to you. :)

This typically does not happen as we use India’s best logistic partners to ensure hassle-free and quick delivery to all our customers.

Headphone Zone has partnered with India’s best logistic partners to ensure quick and hassle free delivery to all our customers.

Nevertheless, if in an unfortunate scenario your order is late, just get in touch with us and we shall contact the courier company to understand the reason for delay and thereafter will let you know.

Here's some of the reasons that typically cause a delay in the delivery -

1. There is a delay in delivery by the courier company due to network issues or unavoidable circumstances, i.e. floods, riots.

2. The provided address is not easily locatable by the courier company or necessary landmarks are missing.

3. The delivery was attempted, but no one was available to receive the order.

4. The wrong address was provided while placing the order.

To track your order at every step as it reaches you, just click here.

Nope, we don’t save any of your payment information. Our checkout process is 100% secure, and the only information we store is the information we need in order to get you your headphones.

Your address and contact details are automatically saved into our system and a customer account is created for you at the time of placing an order.

But, when you continue to the payment method and choose to pay via card or net banking, you are redirected to our secure payment gateway to complete your checkout.

Oops! This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website. In case the order doesn’t go through (i.e - you don’t receive an order confirmation email) but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry! 

The best course of action to take is to contact the bank or the wallet service provider. You can also get in touch with us and share the below details:

• Amount that got debited.
• The email id you would’ve used to place the order.
• Approximate time at which the amount was debited.

We will have to check the status on our payment gateway. The payment status can either be captured, pending, failed, or bounced.

• In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details . 
• If it’s pending, we’ll have to wait for sometime for the gateway to confirm the payment.
• If it’s failed or bounced, your bank should reverse the payment to your account within 3-7 days. 

If you’re using a wallet like Paytm, check your account balance. It’s possible that the amount was debited from the bank account but is stuck in the wallet. In that case, please reattempt the payment again. If your bank confirms that the transaction went through, then please contact us.

Yes, we accept wallet payments via Paytm, Airtel Money, Freecharge, PayZapp, Ola Money, Oxigen, and Yes Pay.

Nope. Unfortunately we do not offer any cashbacks on orders placed. 

Yes, we offer EMI as a payment facility, allowing you to pay for your orders above Rs.2500 in easy, monthly installments provided you have a credit card from any of the following banks. 

Axis Bank

Bank of Baroda

Citi Bank

HSBC Bank

ICICI Bank

INDUSIND Bank

Kotak Mahindra Bank

RBL Bank

Standard Chartered Bank

YES Bank
SBI Bank

• The terms and conditions and rates offered to vary from each Bank, and the type of Credit Card being used. 
• EMI purchases need to made on a single credit card and cannot be split across multiple cards. 
• EMI is not available on payments through Debit Cards. 
• No processing or convenience fees are charged on any EMI transactions.

Note: Your card issuing bank or payment partner has the discretion to either approve or reject an order placed using the EMI payment option on the basis of your eligibility for a loan. If your bank or payment partner rejects your request, the order will be canceled. You can approach your bank or payment partner to understand why the EMI was not approved. In such cases, you can place a new order using a different payment method

EMI Repayment

• As soon as you complete your order on Headphone Zone, you will see the full amount charged on your credit card.
• After 3-7 days, your bank will convert this into an EMI.
• From your next billing cycle, you will be charged the EMI amount and your credit limit will be reduced by the outstanding amount. For example, if you have made a 3-month EMI purchase of Rs. 25,000 and your credit limit is Rs. 1,00,000 then your bank will block your credit limit by Rs. 25,000 and thus your available credit limit after the purchase will only be Rs. 75,000. As and when you pay your EMI every month, your credit limit will be released accordingly.

You can see more details at the time of making payment, once you've selected your bank and entered your credit card details while completing the payment process. 

Interest Rates

The interest rate charges vary from bank to bank. You can just check the details of the interest rates offered by your bank using the steps below:

1. Click on the EMI button just below the section where the price is displayed. The EMI button should look like this -
2. Now, select the bank using which you would like to avail of the EMI option.
3. Once you select the bank, you will be able to see the interest rate details on the right side of the pop-up.

These are annualized interest rates charged on a monthly reducing balance, which means that the principal amount is reduced with every EMI and the interest is calculated on the outstanding balance.

We’ve introduced a new and faster Razorpay Credit Card payment option at checkout to help reduce payment failures and make your experience smoother. This is an additional method apart from our regular Razorpay gateway.

Here’s everything you need to know before using it:

Supported Cards
This option currently supports only domestic credit cards issued by Indian banks.

Please note that Debit Cards, AMEX Cards, International Cards, and Corporate Cards are not supported on this module.

How It Works

• You’ll see this as Option #3 during checkout.
  
• Simply enter your credit card details.
  
• Click on Pay Now.
  
• You will be redirected to enter the OTP sent by your bank to complete the payment.
  
• Your payment will be confirmed instantly once the OTP is verified.
  
  EMI Availability
  This option does not support EMI.
  
  If you wish to pay using any Low Cost EMI plan, please select the regular Razorpay Payment Gateway during checkout and choose your preferred EMI option from the list of available banks. EMI is only available through the standard Razorpay flow.
  
  If Your Card Isn’t Supported
  You can simply select any of our other available payment methods — including the regular Razorpay gateway, EMI options, Wallets, UPI, or Netbanking — and continue your purchase without interruption.
  
  This new module has been added to make credit card payments quicker and more reliable, ensuring a smoother checkout experience.

You can check COD availability for your pin code on the cart page before checking out. However, COD facility is limited to certain amounts for every pincode. Usually, if the amount exceeds Rs. 35,000/-, Cash On Delivery may not be available, even though you may see "COD Available" on entering your pincode. Please contact us if your order value exceeds this amount.

If COD is not available for your pincode you may either make an online payment through Debit card, Credit card or Net Banking using our secure payment gateway. You also have the option of making a deposit in our bank account, details of which are available on the payment page.

You can either provide an alternate address with a different pincode or make a payment online.

Alternatively, you can make the payment online or if you don’t have a card, then your option would be to deposit the cash in our bank account.

The bank account details are available on the payment page, just choose the bank deposit option and place the order. Once it’s done, we will check with our bank to confirm the deposit. Once the deposit has been confirmed, the product will be dispatched.

Nope. Unfortunately, courier companies do not always have a card machine available with the delivery person at locations at most locations.

Currently, we only offer Cash on Delivery and online payments using Debit or Credit Card. o common questions your customers may have about your products, shipping policies..

The product you purchase from Headphone Zone is 100% genuine. Since we procure the products directly from the brand, there’s no scope for this to be fake.

There are certain brands which have a barcode or a serial number on the product packaging, especially for high value premium products which allow the user to register the product on their website. Unfortunately, this option is not available for all brands.

The best way to check the authenticity of a product is to authenticate the product using its barcode number on the manufacturer’s website. You can also register the product using the serial number. If the product doesn’t have any distinguishing number, you should carefully examine the product packaging or product itself for any obvious tells.

Finally, a fake product never sounds as good as the original version would. So even if it may end up looking original, you’ll know that it’s fake by how it sounds. Plastic mold and headphone designs are easy to duplicate, but the engineering, thorough research and development done by international brands to develop the world's best acoustics is invaluable.

An alarming number of headphones sold in India are either fake, smuggled or refurbished. Learn how Headphone Zone protects you. Here’s how you can beware of fakes.

Not necessarily. Not all headphones come with a unique serial number or barcode.

An alarming number of headphones sold in India are either fake, smuggled or refurbished. Learn how Headphone Zone protects you. Here’s how you can beware of fakes.

It's really easy using store credit.

After clicking 'Place Order' on the cart page, you will be directed to the 'Customer Information' page. Just fill in the discount coupon code sent to you via email in the field given (on the right) and click 'Apply.'

If you have two or more store credit coupons that you would like to use or if the product you'd like to purchase costs lesser than the coupon value, simply contact us below and we will help you out!

Yes, you sure can.

All you need to do is let us know and we will club both the gift cards together and issue you a new one of the total value.

Not a problem at all!

You can use your store credit to purchase a product of lesser value. The balance amount will be saved as store credit against your coupon code.

Unboxed products are as good as brand new products just without the original packaging. In simple terms, Unboxed products are simply unsealed products. 

They are barely used, come with all accessories (unless mentioned otherwise) and full manufacturer's warranty. Also, since they come without the outside packaging, you get them at a discount (when compared to the price of a brand-new product).

Unboxed products are typically obtained from one of the following situations-

• When demo units of a particular product are unavailable to feature in our video, we often use a brand new unit and later sell it as unboxed. 
• When people return a product under the 7 days return policy because its performance does not match their expectations.
• When the packaging is damaged in transit.

All Unboxed products are properly inspected before they are sold on our website to ensure they are in perfect working condition. 

Do note: Unboxed products are not pre-owned or second-hand products. They are almost brand-new and you will get the very same customer service as that of other new products on Headphone Zone. The same return policies and warranty policies are applicable as that of packaged products.

Unboxed products are typically obtained from one of the following situations-

• When demo units of a particular product are unavailable to feature in our video, we often use a brand new unit and later sell it as unboxed. This product is only used for the video and barely used.
• When people return a product under the 7 day return policy because its performance does not match their expectations.
• When the packaging is damaged in transit.

All Unboxed products are properly inspected before they are sold on our website to ensure they are in perfect working condition.

Typically, Unboxed Products are value for money. They carry a 10-15% discount when compared to the price of new items. Unboxed products also come with all their accessories (unless mentioned on the product page) as well as full manufacturer's warranty. 

Yes! You will get all accessories with your unboxed product. For products where one or more accessories are missing, it will be clearly mentioned on the product page. 

The policies that cover new products apply to unboxed products too. 

We, at Headphone Zone, started Club Audiophile to help you on your audiophile journey and because we have a vision. Like you, we love music, and we want to make sure that, in your pursuit of the best listening experience, you get the opportunity to maximise your savings. After all, it can be an expensive hobby!

We have come up with a simple point system for you to earn rewards while shopping with us. For every one rupee spent on your purchase at Headphone Zone, one point is awarded to you if you have signed up for the program. You can then redeem your points for your next purchase. Besides placing orders, you can also earn points by leaving a product review.

You can sign up and learn more here: https://www.headphonezone.in/pages/rewards

You can redeem your points at checkout. You will get the option to choose the number of points you want to redeem. You can even choose to not redeem any points and save it for another purchase. A minimum of 20 points is required to redeem them.

At checkout, you will see the option to choose how many points you want to redeem on the right. You can use the slider to adjust the number of points you want to redeem against your purchase.

Read more

Not at all! Club Audiophile Program is open to each and every customer of Headphone Zone!
All you need to do is place an order with us to be eligible to earn your points. 

Club Audiophile members can redeem points on purchasing all products excluding the following: 

1. Pre-Owned Products

2. Gift Cards

3. Home Audition Programs.

As per our loyalty program, 20 points = Rs.1

This means you can get a one rupee discount for every 20 points you earn.

There are 2 ways to earn the Club Audiophile points on our website and get the maximum benefits on your future purchases.

* For every rupee you spend at Headphone Zone, you will earn a point.  

* You can also leave a product review to earn 100 points.

Please note that points will be credited only after 7 days of delivery. No points will be awarded if you return or cancel your order. You cannot redeem or earn points for gift cards, pre-owned products or home audition products.  

Points are valid only till 12 months from the time they have been approved. Don't worry! You will receive an email from us a few days before your points expire.

Yes! You can earn points regardless of the payment method you choose unless you have used the store credit that was issued to you for your preowned sale.

Please note that points will be credited only after 7 days of the delivery of your order. No points will be awarded if you return or cancel your order. Discounts are capped at Rs. 10,000.  Any returned, canceled, or discounted orders where loyalty points were not used are ineligible to receive any points.

You cannot earn or redeem points against purchases made for a gift card, pre-owned product, or home audition product.

You can check your Club Audiophile points history in the My Account section on the website.

You just need to login to your Headphone Zone account and go to the ‘Club Audiophile Rewards’ section. 

And once you scroll down in this section, you will be able to see all the details of your Club Audiophile rewards. 

You cannot redeem your points for store credit or cash. You can only redeem them against your next purchase at Headphone Zone.

You cannot earn or redeem points against purchases made for a gift card, pre-owned product, or home audition product.

Store credit and a discount coupon code can be used together. You just need to paste the store credit code and discount code in the section and it will automatically deduct the price from the order amount. 

Then you just need to proceed with the payment of the balance amount after deducting the discount and store credit amount.

You can redeem 2,00,000 points i.e. discount off Rs. 10,000 at max in a single purchase. Please note that points will be credited in your account after 7 days of delivery. 

Any returned, canceled, or discounted orders where loyalty points were not used are ineligible to receive any points.

You also need to sign up for a Club Audiophile Account to receive points that you can redeem for future purchases.

No, you can only use one discount at checkout. As redemption of loyalty points is a discount, you cannot club this with another discount code.

Club Audiophile members can earn points on all products except Pre-Owned, Home Audition and Gift Card purchases.