Returns & Exchanges
Your trust in Headphone Zone is our utmost priority.
ALL products on Headphone Zone are eligible for a free Replacement under our 7 Day Replacement Guarantee in the unlikely scenario you receive a product with a manufacturing defect.
SELECT products on Headphone Zone are eligible for Exchange under our 7 Day Easy Exchange policy in case, for whatever reason you're not happy with your purchase. Please note that sale products are not eligible for 7 Day Easy Exchange.
*You can also check the status of your ongoing return here
7 Day Replacement Guarantee
In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery. A manufacturing defect is indicated if your product is not working as intended.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.
Please make sure that the product is in the original packaging with all the accessories it came with. The free replacement will be shipped once the original order is returned and inspected.
7 Day Easy Exchange
Don't like something? Don't worry, exchange it for something else. Return your purchase for 100% Store Credit so that you may choose another product from our website which would be more suited to your needs.
If you see "7 Day Easy Exchange" on the product page, it is eligible for exchange. We want to make sure that you end up with a product that you 100% love. However, you can facilitate the exchange only once.
Do keep in mind that if you don't like the way it sounds, Burning In your headphones improves the overall sound.
The Return Process
Step 1: Request a Return
Once you've raised a request, you will receive an email with your unique RET (Return) number. You should hear back from us by the next working day at max. We may have a few questions before we go ahead and approve your request.
Step 2: Approval & RETURN PICKUP
Once approved, we will arrange a pickup. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you.
Step 3: Inspection
Once the product has reached us, we will need 2-3 working days to have the product inspected. Once our team thoroughly inspects every aspect of the product we will be ready with an update for you.
Step 4: Resolution
Based on the inspection status received and the reason for return, we will close your return case by issuing a replacement, refund or store credit depending on the policy applicable.
Refund Eligible When...
- The returned product has a manufacturing defect
- The returned product is in a completely sealed condition without any packaging damages or blemishes
- You were sent a different product from what you ordered
Refund NOT Eligible When...
- You've returned a product under 7 Day Easy Exchanges
- You or the person you've gifted the order does not like it
- You or the recipient has mishandled the product
- A wrong product was returned than what we shipped
FAQs
What if I receive an incorrect / damaged / different product?
If you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery. In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.
We'll also need an unboxing video and images of the parcel to investigate about the discrepancy. You may be asked to share images of the product and the packaging received for us to determine the damage prior to approving the return request.
How do I check if my product is eligible for a replacement?
Here are the ineligible products for which we cannot offer replacements:
- Products that have a defect after 7 days. Please raise a warranty claim or service request in this case with the authorised service partner
- If you receive an incorrect / damaged / different product and bring it to our notice beyond 24 hours of delivery
- Products that have been mishandled and therefore damaged
- If you have ordered the product by mistake and not cancelled the order before dispatch
- Customised products like custom V-MODA shields, custom IEMs, or custom cables
- Accessories like Comply ear tips, SpinFit ear tips, Headphone ear pads and Smartwrap earphone accessories. These are not accepted for hygiene reasons.
- Pre-owned products
In what scenarios will a replacement be issued?
A replacement will be issued only if:
- It is found to be defective
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
How do I check if my product or order is eligible for exchange?
Ineligible Products
- Customised products like custom V-MODA shields, custom IEMs, or custom cables
- Accessories like Comply ear tips, SpinFit ear tips, Headphone ear pads and Smartwrap earphone accessories. These are not accepted for hygiene reasons.
- Pre-owned products
- Headphone Zone Merchandise
Ineligible Orders
- If you have ordered the product by mistake and not cancelled the order before dispatch
- Orders where the Club Audiophile discount is equivalent to the order's total value are not eligible for exchange.
What do I need to keep ready for the pickup?
Once your return request is approved by us, we will arrange a pick up for the product that you wish to return and the pick up should happen within 2 to 3 working days, post-approval. We use the fastest and the most efficient courier company to pick up units from our customers to expedite the process as much as we can.
All you need to do is pack the earphones in the cardboard box with the original packaging and all accessories that were received by you. You can use the same brown box in which the product was originally delivered to you. Kindly ensure that there is nothing stuck on the cardboard box and also remove the old ship label to avoid any address confusion. Be sure that the box is well-taped and properly sealed. Refer to the approval email that you must have received for the hassle-free pickup
Let us know if the pick-up is not done in the mentioned timeline and we will have that pick-up rescheduled for you.
When will the courier person come for pickup?
If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-5 working days.
We use the fastest and the most efficient courier company, Blue Dart to pick up units from our customers to expedite the process as much as we can.
There is no way for us to give an exact time as to when will the courier boy come to pick up the product, they generally come between 2pm-7pm to pick up the product. Also, the courier company does not share the contact details of the courier boy who will be coming to pick up the product.
However, if you are in a hurry or if no one will be available at the mentioned time, you can go and drop the parcel at the nearest Bluedart/ Delhivery office. Refer to the approval email for the way the unit needs to be packed before handing it over to the courier team.
How long does the inspection process usually take?
After the product has reached our warehouse, you will receive a confirmation email about the delivery. Post that It takes 2-3 working days for the inspection process to be carried out. After inspection, we shall notify you about our findings and the available options.
Why does it take 2-3 working days for us to carry out the inspection process?
As we deal with multiple brands and products every day, it takes us a considerable amount of time to inspect each case for a specific defect. Wireless products take more time to inspect as compared to wired products. We spend a lot of time on each product to meticulously inspect it and give you a conclusive inspection status.
Will the entire product be replaced, or just the defective part?
In most cases, you will get a brand-new sealed unit for a product that's dead on arrival. But if you have bought an unboxed or demo unit, you will receive an unboxed/demo unit as a replacement. In case a replacement of the product or its color variant is unavailable, you will be given store credit.
However, in the case of products where only one part is defective, we will replace the same (whenever possible). Eg. If the cable alone is faulty, that alone will be replaced.
Sometimes the spares or replaceable parts have to be procured from the brand and that can take a little longer depending on the product and brand. A more realistic timeline will be given to you after getting an update from the brand, though we will try to expedite the process.