Authorized Service Partner: Headphone Zone

Vision Ears's Warranty Period is 1 Year from the Date of Invoice for all products. For Demo Unit products, the warranty period is limited to 3 months from the date of invoice.


Vision Ears is known for its Quality components, Fine craftsmanship, and World-class audiophile earphones. In the unlikely event that a Vision Ears product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for warranty claim.

Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.

To RAISE A CLAIM please fill the form below, however we request you to please READ THE DETAILS before doing so.

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages
    Just a heads-up — if we find any damage on the unit during inspection, the warranty won't be applicable, and we’ll need to send the same unit back to you.

Understanding The Warranty Claim Process

STEP 1

Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better. 

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.

STEP 3

If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued. You will then need to send the defective unit to us.

STEP 4

Once we receive the unit at our end, we will have to courier your unit to the brand internationally for further repair. We will take a few days to prepare the necessary documentation to ship the product back to the brand for repair. The shipping process may take an additional two to three weeks.

STEP 5

Upon receipt of the defective unit, the brand will inspect and repair the unit, which could take several weeks. The repaired unit will then be shipped back to us with our next order’s dispatch. 

STEP 6

After we receive the repaired unit from the brand, we will perform a final inspection before shipping it back to you.

Keep In Mind


Under warranty claim for this brand in India, we are able to offer some repair services provided we have the spares available to do so. In some situations, the spares are needed to be procured by the brand.


Every case will be handled as directed by the brand. Instant replacements will not be possible in case if the product can be repaired.


Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in the position to you a rough timeline.


Raise a Warranty Claim