Authorized Service Partner: Headphone Zone

Grado's Warranty Period is 1 Year from the date of Invoice for all products


Grado is inspired by luxury standards, crafted from aluminum and leather and powered with high-end technologies. In the unlikely event that a Grado product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.

Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.

To RAISE A CLAIM please fill the form below, however we request you to please READ THE DETAILS before doing so.

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages
    Just a heads-up — if we find any damage on the unit during inspection, the warranty won't be applicable, and we’ll need to send the same unit back to you.

Understanding The Warranty Claim Process

STEP 1

Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better.

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.

STEP 3

If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued.

STEP 4

Identifying the spare part - If the issue is not straight-forward, we may need to get and inspect your unit at our end to identify the spare part that will be needed to fix the unit.

STEP 5

Arranging spare parts. Obtaining spare parts from the brand can vary significantly in time, ranging from a few weeks to a couple of months, depending on the specifics of the case and on the basis of our next order’s schedule. We will provide you with a clear timeline once we have more information and will keep you updated at every step.

STEP 6

Upon receiving the necessary spare part, you will need to courier your defective unit to us if the unit is not already with us. We will carry out the repairs following the brand’s guidelines at our warehouse in Chennai. Once repaired, the unit will be sent to our Mumbai office for a final quality check before being dispatched back to you.

Keep In Mind


Under warranty claim for this brand in India, we are able to offer some repair services for certain models. We shall try to repair your faulty unit and if we are unable to do so, we will send a working unit to you as a replacement.


Refunds and Store credit are strictly not allowed under warranty claims.


In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us and we shall bear the shipping charges while sending the replacement unit to the customer.


What will we offer for Discontinued products?


For discontinued products, we will offer successor models as directed by the brand.


Raise a Warranty Claim