Authorized Service Partner: Headphone Zone
Grado's Warranty Period is 1 Year from the date of Invoice for all products
What's Eligible Under Warranty
What's Not Eligible Under Warranty
Understanding The Warranty Claim Process
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
Keep In Mind
Under warranty claim for this brand in India, we are able to offer some repair services for certain models. We shall try to repair your faulty unit and if we are unable to do so, we will send a working unit to you as a replacement.
Refunds and Store credit are strictly not allowed under warranty claims.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us and we shall bear the shipping charges while sending the replacement unit to the customer.
What will we offer for Discontinued products?
For discontinued products, we will offer successor models as directed by the brand.