Authorized Service Partner: Headphone Zone

TANGZU's Warranty Period is 1 Year from the date of the Invoice for all products excluding accessories.

All TANGZU products are engineered for durability; in the unlikely event that a TANGZU product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.

Please note that Headphone Zone is authorized to handle the warranty claims for the purchases made only from Headphone Zone's website.

To RAISE A CLAIM please fill the form below, however we request you to please READ THE DETAILS before doing so.

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage / Cosmetic Flaws
  • Frayed, cut, or damaged cables 
  • Broken connector pins or jacks
  • Any incidental damages, from any accidents, or natural disasters.
    If we find any damage on the unit during inspection, the warranty WON’T be applicable, and we’ll have NO OPTION but to send the same unit back to you.

Few Examples of Physical Damages

We handpick renowned brands for their superior durability, such kind of quality issues like breakage are uncommon. The examples below are simply to guide you, before you send the unit to us.

Understanding The Warranty Claim Process

STEP 1

Fill the Warranty Claim Request Form below by sharing with us all the necessary details -  defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.

STEP 2

Once your claim request is approved, a unique WCID (Warranty Case Id) number will be assigned to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.

STEP 3

Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days.

STEP 4

If the inspection status validates your issue, we will first try to repair your unit and if we are unable to do so, we will send you a working unit of the same model. If a replacement unit is unavailable or the model has been discontinued then we will send you the successor model. The unit will be sent to the address mentioned in the form.

Keep In Mind


Refunds & Store Credits: Not applicable under warranty. Only repair or replacement of the same model is possible.


Shipping: Customers bear the cost of sending the unit; we cover the return shipping for replacements.


Physical Damage: Any physical damage voids the warranty. Such units will be returned without processing.


Discontinued Models: Successor models will be offered as per brand policy.


Raise a Warranty Claim