1. What is a Pre-Order product?
A Pre-order product is a product that we especially order for you from the brand. Once you place an order with us, we will order it from the brand for you.
2. How do I know when the product will be delivered?
There is a rough timeline on the product availability and once it has been confirmed with the brand, we will inform you.
3. Do you order the product from the brand as soon as I place the order?
We do not immediately order the product but add it in the upcoming order.
4. Will you be giving me updates?
Once we have ordered the product and have a confirmed timeline, we will give you an update.
5. I’d like to make changes to/cancel my order?
You can only cancel/make changes to your order until we place the order with the brand. Since the product is specifically being ordered for you, we will be unable to cancel/make changes once we order the product from the brand.