V-MODA - Crossfade 2 Wireless Codex Edition

I bought this headphone In March'19. Currently when I connect my headphone to Bluetooth then left speaker is not working. I reached out V-Moda support and they informed me that we can't repair your headphone as its not under warranty.

Think twice before buying V-Moda products as they wont repair/replace your headphone if it is not under warranty. Rs. 29990 is useless now.

Check below email communication with V-Moda Support.

Ticket ID: 211771

Your request has been deemed solved. If you wish to reopen your ticket, reply to this email

Billy, Jul 21, 2020, 2:55 PM PDT:
Hello,

Unfortunately we do not offer a paid repair service. I apologize for the inconvenience.
Rock On,
Billy

Nayan Chauhan, Jul 21, 2020, 1:00 PM PDT:
I know headphones are not under warranty, it doesn't mean that you can repair also. I am ready to pay for the expense.

This is almost $400 headphones and giving issue within 2 years.

What is the use of these headphones if the left speaker is not working?

Regards,

Nayan Chauhan

Billy, Jul 21, 2020, 10:45 AM PDT:
Hello,

I apologize for the issues. Unfortunately your headphones are out of the warranty period and we are unable to repair or replace your heapdhones. I apologize for the inconvenience.
Rock On,
Billy

Nayan Chauhan, Jul 21, 2020, 3:48 AM PDT:
Hi Team,

This is regarding Warranty ID: 138963.

I am staying in India and I need to send my headphone to US location. Is there any way you can arrange courier pick from my location?

Less sound is coming from left speaker while connecting over Bluetooth, issue resolved when I connect cable to 3.5mm jack. What do you think what could be the issue ?

Is there any way you can call me on my cell phone ?

Regards,

Nayan Chauhan

---------- Forwarded message ---------
From: V-MODA Warranty
Date: Tue, Jul 21, 2020 at 3:39 PM
Subject: Your V-MODA Warranty Submission - Warranty ID: 138963
To:

Warranty ID: 138963

Ciao Nayan Chauhan

Thank you for filling out the warranty form at V-MODA.com. For your reference, your warranty ID number is 138963. Please print the PDF form (that downloaded after you submitted the form) and send that in along with your headphones to the following address:

V-MODA Warranty
5100 S. Eastern Ave
Los Angeles, CA 90040-2938
United States of America

Masterpiece Headphone. Brilliant packaging, rugged carry case, superb audio quality with great bass, in starting might feel uncomfortable in wearing for long hours but after 4 to 5 usage it improves. aptX retains audio quality when using Bluetooth and going wireless. Haven’t charged even once from day one. Its actually built like a tank - the claim is authentic.
Also thankful to Sameer and Praveen from Headphone Zone for their prompt support. Even though their site had a wrong mention of the price - when I placed the order - they called back and said it’s not your fault as a customer - so we shall offer you at 5000 rupees less so this costed me 24,990 vs. 29,9990. Thanks HZ for retaining my faith in you. I truly am a proud owner of a world class product from a world class and professional Headphone one team.

Horrible support said they will call but never did. Just keep asking for review.

First of all, what kind of high-end audio company provides a tacky orange aux cable with matte black headphones?!

Note: for the Pros of this product, please refer to other reviews.

I bought them for around 30K at the end of 2018. Initially, I was blown away by the superior sound quality of these headphones. But then, the problems started creeping in. The 3 buttons for the wireless control are loose and you can hear them louder than the playing music if, for instance, you are going down the stairs. Now comes the wireless part. I never could get 14 hours of battery life out of these headphones (8-9 hours is my record). One side stopped working in wireless mode after 10-11 months (lucky me as the warranty is 12 months!). Had placed a warranty claim request which only wasted more of my money (courier charges), and no fix. They are as good as dead now (within 2 years). This is a 30K device which is supposedly "built like a tank" but has the basic functionality wrong. If you are buying these for wireless usage, please reconsider. The sound quality is really good, but not at all worth 30K, or whatever they are priced at now.

Now comes the fault of HPZ. Let me start with the fact that one of them ("headphone guru") actually suggested me (I called them up for advice) to go for CF2 over 1000XM3, and he didn't even try, IYKWIM! Anyway, I went with CF2 as I had seen good reviews everywhere; blunder. Then came the stupidity of their support team, whom I contacted for the wireless mode issues. At the time I made a warranty claim request (Sep 2019), it was mentioned on the V-MODA page on this site that a faulty unit will be "replaced". But the support guys "repaired" the headphones and sent them back to me. When I asked them what would happen if this "repaired" unit starts malfunctioning, they replied with this:

"...for your query that what if the unit gets defective again after the warranty period gets over, so in such a case we are sorry to inform you but after the warranty period expires we cannot handle any cases as per the V-MODA brand's policies. ...".

CF2 stopped working within a couple of weeks of this "repair". I didn't want to send them again for repair to anyone as the warranty had ended by then, and it would waste more of my money in the delivery process itself and I knew this product was as good as dead. So I used them only in wired mode for the rest of their life.

Imagine buying a 30K sound device, after which the people nearby will consider you crazy, then defending your purchase by bragging about its superior quality, and then that device just fails to function properly.

One of the best wireless headphone with great sound quality.
Pros--
Very sturdy
Great design and looks
Very good sound quality and clarity with enough bass.
Sound quality is same in wireless and wired; which is not the case with other wireless brands
Passive noise isolation is good enough for normal day to day life.
Very compact when folded.
Fantastic case

Cons-- (These cons are minor for me)
Not comfortable as Bose headphones
14 hours battery range is less when compared with other products in the same price range
Slight pain on my ears. I have an XL size head, so planning to take the headphone through a stretch exercise.
The buttons on the headphones are just ok, needs get used to. Especially changing the songs (2 clicks / 3 clicks) are not easy with these buttons

Pros - Fits perfectly around the ear contours.
Cons - 430 mAh battery isn't sufficient.
Overall, great deal even though it's expensive.
Headphonezone has been helpful for my queries, after sales service can't be judged as no issue has been arised until now with the product.
Hope they understand that customer service begins after the product is brought by the customer and not the contrary.
Thanks Headphonezone, for this experience!

PLEASE GIVE ME HADPHONE BECAUSE MY ONLINE CLASS IS GOING SO I NEED THAT HADPHONE I AM NOT AFFORD THAT HEADPHONE SO PLEAAS IVE ME HEADPHONE AND I ALSO GIVE 300 RUPEES FOR HEADPHONE

While the sound clarity is superb, I was expecting better loudness and depth in bass.

•Very good headphones
•The mids are very good
Its as if the singer is sitting close to you
• it gives a surround sound experience means it gives a feel that the voice is coming from every direction ( thanks to 50 mm drivers )
•These are realy built like a tank , the head band can be stretched flat
• the clamping force is bearable 2 to 4 hrs for me
• the headphones covering box is preety tough
Buttttt.........
° the battery life is less for me about 14 to 15 hrs ( depens on what volumes u use at)
°the are bit heavy

Conclusion ---
The best heaphones i have ever used
Oh i forgot -- the cusions are very soft and comfy and dont forget the 50% imortal discount u get with it if ur headphones break but u have to register them first to the vmoda website