Contact Us
We'd Love to Hear from You.
Whatever's on your mind, we're here. A question about a product you own, feedback on something we could do better, or just a song recommendation. We genuinely enjoy hearing from the people we serve.
Write to us and a real person will get back to you within one working day.
Real People. Real Help.
Most support pages are powered by bots. Ours isn't. Every message goes to a real person on our Customer Happiness Team. They know audio, they can look up your order, and they have the authority to actually fix things.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.
Real People. Real Help.
Most support pages are powered by bots. Ours isn't. Every message goes to a real person on our Customer Happiness Team. They know audio, they can look up your order, and they have the authority to actually fix things.
Why we prefer email
When you write to us, we can look up your order, check with our warehouse, research your specific product, and come back with a real answer. No hold music, no transfers, no repeating yourself to three different people. And you have everything in writing if you need it later.
Write to Us
Prefer to talk?
We normally do callbacks, but they’re on pause for now. Write to us instead. If your issue needs a call to sort out, we’ll call you. We’re not going to make you chase us.
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LOOKING FOR BUYING ADVICE?
That's what our Headphone Gurus do.
If you're trying to figure out what to buy, our Gurus are the right people to talk to. They've listened to everything we carry and have strong opinions about all of it. Tell them what music you love, what you've tried before, and your budget. They'll get back to you with a specific recommendation.
IN MUMBAI?
Come listen for yourself.
Our Experience Studio is in Andheri West, in Mumbai's Bollywood district. Book an Audio Tour and spend time with our collection. Try headphones, IEMs, DACs, and speakers with your own music. No pressure, no sales pitch.
Walk-ins welcome, but booking guarantees your slot.