Unboxed
General Unboxed Questions
What are Unboxed products?
Unboxed products are as good as brand new products just without the original packaging. In simple terms, Unboxed products are simply unsealed products.
They are barely used, come with all accessories (unless mentioned otherwise) and full manufacturer's warranty. Also, since they come without the outside packaging, you get them at a discount (when compared to the price of a brand-new product).
Unboxed products are typically obtained from one of the following situations-
- When demo units of a particular product are unavailable to feature in our video, we often use a brand new unit and later sell it as unboxed.
- When people return a product under the 7 days return policy because its performance does not match their expectations.
- When the packaging is damaged in transit.
All Unboxed products are properly inspected before they are sold on our website to ensure they are in perfect working condition.
Do note: Unboxed products are not pre-owned or second-hand products. They are almost brand-new and you will get the very same customer service as that of other new products on Headphone Zone. The same return policies and warranty policies are applicable as that of packaged products.
Where do unboxed products come from?
Unboxed products are typically obtained from one of the following situations-
- When demo units of a particular product are unavailable to feature in our video, we often use a brand new unit and later sell it as unboxed. This product is only used for the video and barely used.
- When people return a product under the 7 day return policy because its performance does not match their expectations.
- When the packaging is damaged in transit.
All Unboxed products are properly inspected before they are sold on our website to ensure they are in perfect working condition.
Are Unboxed products genuine?
Obviously. Every product (including unboxed ones) sold on Headphone Zone is genuine and is backed by the Manufacturer's warranty. We don't believe in fakes.
Why should I go for Unboxed products?
Typically, Unboxed Products are value for money. They carry a 10-15% discount when compared to the price of new items. Unboxed products also come with all their accessories (unless mentioned on the product page) as well as full manufacturer's warranty.
Will I receive the Unboxed Products without a seal?
Definitely. Most Unboxed products come from either of the 3 sources:
- Products returned via our 7-Day return policy wherein the customer is not happy with the purchase.
- Products whose packaging was damaged during transit
- Products used for Headphone Zone videos
Since the products have already been 'un-boxed', your Unboxed product will not have seal.
Do Unboxed products come with warranty?
Yes, Unboxed products come with full manufacturer's warranty as they are essentially brand new units only devoid of its original packaging.
Will I get all the accessories with the Unboxed products?
Yes! You will get all accessories with your unboxed product. For products where one or more accessories are missing, it will be clearly mentioned on the product page.
How do I determine the condition of an unboxed product?
Unboxed products are essentially brand new products, just without the original packaging.
They come with all accessories (unless mentioned otherwise) and full manufacturer's warranty.
Every unboxed product is inspected thoroughly before it is sold on our website to make sure it is in perfect working condition.
What if the Unboxed product is not working?
The policies that cover new products apply to unboxed products too. If your unboxed product has stopped working (within the first 7 days from delivery), you can return it under our 7-Day Replacement Guarantee.