We created the 7 Day Test Drive policy in order to be able to accept buyer returns for reasons like product dissatisfaction
. Since listening to music is such a personal experience
, there are chances that one may not like the sound of even the highest rated and reviewed products. As long as your expectation of a product aligns with its price and perceived quality
, you should be happy with the product. In the unlikely scenario where the product you ordered does not meet your expectations and requirements, you can choose to exchange the product for anything else
from our website.
Lots of customers ask us why we charge a 15% restocking & handling fee on products returned during the 7 Day Test Drive. We understand that comparisons are made with more unconditional policies
as operated by giant marketplace models. Let's try to break it down...
We're a dedicated headphone company with customer service at our core. Every customer that visits our website is encouraged to schedule time to consult with one of our headphone experts
so as to find a headphone most suitable to his specific needs. That being said, you can't confidently decide to buy an expensive headphone based on suggestions alone
. Especially without having spent some time trying them out with all the different kinds of music you may listen to, and with the various source devices you may own.
Also, as a small company, it is impossible for us to open headphone experience zones
everywhere. We try to make headphones, especially the high-end premium ones, accessible as demos
during regular Headphone Connect audiophile meetup events
in big cities like Chennai, Bangalore, New Delhi and Mumbai. But we have to confess that's its completely unreasonable for us to arrange for a demo for every single headphone on view. That's something like 1000 headphones
The 7 Day Test Drive is an opportunity for a customer
to see if they like a headphone enough to own it. Brand new, sealed products are sent to every customer. If, for whatever reason, the product doesn't step up to a customer's requirements, he's free to return it
. The fact is, with electronic items, everybody expects an unsealed product
. It's the very least standard to expect. This 15% basically allows us to restock and handle
an opened and unsaleable product with some respite.