Return, Refund & Cancellation Policy
7 Day Replacement Guarantee
The 7 Day Replacement Guarantee seeks to assist Buyers who have received a defective product (For eg: one side isn’t working or dead on arrival). When and if a manufacturing defect is found, the buyer can raise a request for replacement within 7 days from the date of delivery under the following terms and conditions:
- You have contacted Headphone Zone within the required period i.e 7 days from the date of delivery. Here is where you can raise a replacement request.
- Replacement can be done either for the entire unit or a part that might be defective
The following products shall NOT be eligible for a replacement:
- Any sign of physical damages due to misuse of product or any incidental damage due to malfunctioning of product; Such damages will not be covered under Manufacturing defects
- Products with tampered or missing serial/UPC numbers;
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product delivered.
7 Day Test drive, Returns and Exchange
In the unlikely scenario where the product you ordered does not meet your expectations and requirements, you can choose to change the product under the 7 Day Test drive Policy. A return request can be raised here within 7 days from the date of delivery.
- The product must be returned back to Headphone Zone in its entirety with the original packaging, all its box contents and freebies if any in undamaged condition.
- In case a of a bundle sale, a customer is not allowed to partially return a bundle.
- The customer is responsible to ship the product back to Headphone Zone on his account.
- The products like eartips, earpads and products personalized/customized for you like laser engraved headphone shields will not be eligible for return.
- Once the product has been received and inspected for any damages, blemishes or missing item within 24-48 hrs. Should the packaging be damaged and or accessories are missing, you will not be eligible for 7 Day Test Drive returns.
- A Restocking and Handling fee of 15% will apply. This may be waived if the product is unopened, unused and in original condition.
- A coupon code of the value of the original product less the restocking and handling fee will be given to the customer to choose any other product on our website as an exchange. Should he choose to go for a product of a higher value, the difference of amount maybe paid at the time of checkout only via Debit/Credit Card/Net banking or Bank deposit and not Cash on Delivery.
- Returns can be accepted only once from the customer.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the product has been dispatched to you. If you wish to cancel your order after having received the product, refund can only be done if the product is unopened, undamaged and returned back to Headphone Zone in the same condition as it was received in. Keep in mind however, that the shipping costs have to be borne by the customer.
Your refund will be processed with 24-48 hrs after your product has been receive and inspected at Headphone Zone’s warehouse.
In order to cancel an item in Your order you need a submit a request here.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible and you should receive a Order cancellation email accordingly