Return, Refund & Cancellation Policy

ORDERS PLACED DURING ANY FLASH SALE AREN'T ELIGIBLE FOR THE 7 DAY TEST DRIVE POLICY

Headphone Zone has *sound* policies to make buying headphones as smooth and simple a process for you, the customer. We've divided our policies based on the most common reasons for returns/cancellations: "the headphone doesn't work!", "I don't like these headphones", and "I don't want these headphones anymore."

We won't lie, it breaks our heart every time a customer comes and tells us they don't like their new headphones as well as every time we've unknowingly sent them a defective product. But life goes on, and we hope that having these policies makes life easier and you're left with a happy high good music through good headphones are known to induce. :)

 

 



We created the 7 Day Test Drive policy in order to be able to accept buyer returns for reasons like product dissatisfaction. Since listening to music is such a personal experience, there are chances that one may not like the sound of even the highest rated and reviewed products. As long as your expectation of a product aligns with its price and perceived quality, you should be happy with the product. In the unlikely scenario where the product you ordered does not meet your expectations and requirements, you can choose to exchange the product for anything else from our website.

 


How it Works


 

 


WHAT IS THIS 15% RESTOCKING & HANDLING FEE FOR?



Lots of customers ask us why we charge a 15% restocking & handling fee on products returned during the 7 Day Test Drive. We understand that comparisons are made with more unconditional policies as operated by giant marketplace models. Let's try to break it down...

We're a dedicated headphone company with customer service at our core. Every customer that visits our website is encouraged to schedule time to consult with one of our headphone experts so as to find a headphone most suitable to his specific needs. That being said, you can't confidently decide to buy an expensive headphone based on suggestions alone. Especially without having spent some time trying them out with all the different kinds of music you may listen to, and with the various source devices you may own.

Also, as a small company, it is impossible for us to open headphone experience zones everywhere. We try to make headphones, especially the high-end premium ones, accessible as demos during regular Headphone Connect audiophile meetup events in big cities like Chennai, Bangalore, New Delhi and Mumbai. But we have to confess that's its completely unreasonable for us to arrange for a demo for every single headphone on view. That's something like 1000 headphones!

The 7 Day Test Drive is an opportunity for a customer to see if they like a headphone enough to own it. Brand new, sealed products are sent to every customer. If, for whatever reason, the product doesn't step up to a customer's requirements, he's free to return it. The fact is, with electronic items, everybody expects an unsealed product. It's the very least standard to expect. This 15% basically allows us to restock and handle an opened and unsaleable product with some respite.

 


What's Eligible?





REQUEST IS RAISED WITHIN 7 DAYS FROM DATE OF DELIVERY

 

 




THIS IS THE FIRST TIME YOU'D LIKE TO RETURN A PRODUCT

 

 

 


WHAT'S NOT ELIGIBLE?


 

 

REQUEST A RETURN

 


7 Day Test Drive FAQs



 



The 7 Day Replacement Guarantee seeks to assist those customers who have had the misfortune of having received a defective product (For eg:
one side isn’t working or dead on arrival)
. We try our best to make sure that all products in our warehouse are
new with pristine original packaging
but there's really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off-chance that a
manufacturing defect
is found in a product you've just bought from Headphone Zone, you can
raise a request for replacement
. Rest assured that you'll get a brand new sealed product to replace the product returned.

 


How it Works


 


What's Eligible?




ONLY DEFECTIVES & DEAD ON ARRIVAL PRODUCTS ARE ELIGIBLE WITHIN 7 DAYS FROM DATE OF DELIVERY

 

 

 

 

 


WHAT'S NOT ELIGIBLE?


 

REQUEST A REPLACEMENT

 


7 Day Replacement Guarantee FAQs



 

Easy CancellationWe admit that it is upsetting to see an order cancelled but there are many reasons why one would want to cancel an order placed on our website. "Want to choose another product instead", or "I won't be available when delivery happens" are common reasons why customers cancel orders. Headphone Zone believes in operating a liberal cancellation policy.

 


How it Works


 


What's Eligible?




REQUEST RECEIVED WITHIN 24 HOURS FROM TIME OF ORDER PLACED OR BEFORE DISPATCH WHICHEVER COMES EARLIER

 

 

 

 

 

 

REQUEST A CANCELLATION