Chord - Hugo M Scaler

Digital Upscaling Device

Sale price₹ 419,999
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Color: Black
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DELIVERY
Dispatches in
What does "ships within 24/48 hours" mean?

In a nutshell, ships within 24/48 hours basically means that your product will be shipped out or dispatched from our warehouse within 24/48 hours after placing the order. It also indicates that the products are readily available at our warehouse and once we receive your order, we dispatch it out at the earliest either on the same day or the next working day depending on when you’ve placed your order.


What it does not mean:

A lot of our customers assume that it means their order will get delivered to them within 24/48 hours, but that’s not what it means. For an order to reach you, it can take anywhere up to 3-4 business days, depending on which part of India you are placing an order from.

For an accurate timeline, you can enter your pin code on the product page and check for an estimated date of arrival.

Delivery By:

7 Day Replacement Guarantee

In case you receive the Chord - Hugo M Scaler with a manufacturing defect, please raise a return request within 7 days of delivery.

However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery. In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.

Please make sure that the product is in the original packaging with all the accessories it came with. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request. The free replacement will be shipped only once the original order is returned.

A replacement will be issued only if:

- It is found to be defective
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)

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Warranty & Services

Don't sweat it, this Chord - Hugo M Scaler comes with a 3 Year warranty from Chord Electronics that covers manufacturing defects. All products featured on Headphone Zone are backed by an original manufacturer's warranty.

Read more about Chord Electronics's warranty in India.

Club Audiophile

Join Club Audiophile to begin your pursuit of great sound. Earn points and save on every purchase.

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Why Chord is Special

🇬🇧

Designed in UK

Established & Reputed

Trust us, our reputation speaks for itself 🏆!


I believe that when a brand has decades of proven excellence, you can invest with confidence knowing your purchase is backed by years of audio engineering expertise. These products come from manufacturers with extensive histories of innovation and unwavering commitment to sonic excellence. Think of them like luxury watch brands - their reputation has been earned through decades of consistent quality and innovation.


With their extensive history of innovation and countless satisfied customers worldwide, you can be confident your investment is backed by proven audio engineering expertise and industry leadership 📈.


When you see "🎖️ Established & Reputed" products, expect time-tested excellence from manufacturers who've consistently demonstrated mastery in audio engineering for generations.

Revered by Audiophiles

Audiophiles can be really picky 😤, and if the audiophile community says something sounds good, you can bet it's exceptional! I believe that earning audiophile reverence is like getting a standing ovation from music critics - it doesn't happen unless you've truly achieved something special. This audio gear has earned widespread acclaim from audiophiles worldwide, a community renowned for exacting standards and unwavering commitment to high-fidelity reproduction.


These discerning enthusiasts particularly value its extraordinary precision in sound reproduction and remarkable capability to create thoroughly immersive listening experiences. The audiophile community's endorsement carries significant weight because of their extensive experience with high-end equipment 🏆.


When you see "🙌🏻 Revered by Audiophiles" products, expect audiophile-grade excellence that satisfies even the most demanding listeners and consistently exceeds the highest standards.

Specialist

A masterpiece from experts who know audio inside and out 🔧!


I tend to describe specialist manufacturers as "audio artisans" who focus exclusively on perfecting specific categories of equipment. These products are meticulously crafted by dedicated experts who possess deep knowledge of sound reproduction, ensuring every technical aspect is refined to perfection. Think of them like master craftsmen who spend their entire careers perfecting one specific skill - their focused expertise shows in every detail.


These dedicated experts bring years of specialised knowledge to the design process, resulting in products that consistently achieve exceptional performance standards through focused engineering excellence 🎯.


When you see "🌟 Specialist" products, expect focused expertise from manufacturers who dedicate their entire efforts to perfecting specific audio equipment categories.

🦩

Boutique Brand

🐣

Born in 1989

Why we love this DAC/Amp

I Am Worth It

For the most passionate audiophiles who demand nothing less than audio perfection 💎, these exceptional products represent the absolute pinnacle of sound reproduction technology. When I designate something in this category, it means we've identified something truly extraordinary - a piece of equipment that transcends conventional standards of excellence. Think of these as the Rolls-Royce of audio - masterpieces that don't simply meet expectations but establish entirely new benchmarks for what's possible.


These aren't just premium products; they're timeless investments in musical excellence whose value transcends ordinary performance metrics. Each represents a fundamental redefinition of what's achievable in sound reproduction, incorporating innovations and craftsmanship that justify their exclusive status.


When you see "👑 I Am Worth It" products, understand that you're experiencing audio perfection - these masterpieces cater to those who recognise that true excellence knows no compromise.

Serious Audiophiles Only

For those who have ventured deep into high-fidelity audio 🎯, the pursuit of sonic excellence becomes an endless journey of discovery and refinement. I believe that serious audiophiles demand equipment that can satisfy the most exacting standards and deliver performance that pushes boundaries. These products represent the pinnacle of acoustic engineering, incorporating advanced technologies and meticulous craftsmanship that enable them to reproduce music with utmost fidelity.


Each product has undergone rigorous evaluation to ensure it delivers exceptional performance that discerning listeners demand, from precise frequency response to impeccable detail retrieval and sophisticated sound staging. These devices incorporate premium components and engineering excellence that justify their position at the apex of audio performance.


When you encounter "🦈 Serious Audiophiles Only" products, expect uncompromising performance that satisfies the most demanding requirements and elevates critical listening to new heights.

Audiophile Community Favourite

When I see a product that keeps coming up in forums, Reddit threads, and community meet-ups, I know it’s earned its place. "Audiophile Community Favourite" is our way of spotlighting the gear that real listeners — not just reviewers — swear by. 🦋


These are products that enjoy a sort of cult following for all the right reasons: consistently great tuning, build, and value. They're the kind of recommendations you'd get from a friend deep in the hobby. If you're the type who likes going with a proven crowd-pleaser, these picks are beloved by thousands of ears.


When you see '🦋 Audiophile Community Favourite' products, expect reliable recommendations backed by passionate users, often refined over years of trust and love from the community.

Cult Following

Cause some things just demand dedication 💫!


I believe that when passionate audio enthusiasts consistently praise something, you know it's genuinely special. This exceptional audio gear has cultivated a devoted and passionate fanbase that recognises its extraordinary qualities and consistently celebrates its outstanding performance. Think of it like that hidden gem restaurant that doesn't advertise but always has a line of people who know something amazing. These products have earned legendary status through years of delivering experiences that resonate deeply with audio connoisseurs.


These selections have earned their legendary status through consistent delivery of exceptional experiences, creating a community of enthusiasts who understand something truly distinctive. The passionate community endorsement carries significant weight because it comes from real-world experience and genuine appreciation 🎯.


When you see "🧑🏼‍🤝‍🧑🏼 Cult Following" products, expect to join an exclusive community of passionate enthusiasts who've discovered something that consistently exceeds expectations.

Our Team's Favourite

Cause after all, we are audiophiles first 🎧!


In my experience, when our entire team gets excited about something, you know it's genuinely exceptional. This audio gear has captured the hearts and minds of our seasoned experts, distinguishing itself as a standout favourite among people who test hundreds of products every year. Think of it like getting a unanimous recommendation from a panel of audio critics - when everyone agrees, you pay attention.


These selections have not only met but exceeded our rigorous standards, earning enthusiastic endorsement from our audio specialists who've tested everything from budget options to flagship models. When you choose these products, you're selecting gear that has been thoroughly vetted and passionately embraced by genuine experts 🏆.


When you choose "💙 Our Team's Favourite" products, expect expertly vetted excellence backed by genuine enthusiasm from people who live and breathe audio every day.

For Audiophiles at Home

I’ve always loved the ritual of coming home, settling into my favourite chair, and firing up a dedicated setup. Gear labelled For Audiophiles at Home is made for those moments — when you can really sit back and appreciate music in its purest form 🛋️. These products tend to be more powerful, larger, and often require wall power — perfect for a stationary rig.


Here’s the trade-off: these setups often involve external DACs, amps, or full-size headphones, which means more space, more power, but also more immersive listening. They shine when used in quiet environments, where detail, depth, and dynamics can truly be appreciated.


When you see '🏠 For Audiophiles at Home' products, expect: exceptional fidelity, stronger output, and the kind of soundstage that makes you never want to leave your listening chair.

Built like a Tank

Durability concerns? Rest assured 💪.


I tend to describe these products as audio equipment that's built to survive anything you can throw at them. These headphones incorporate high-grade metal components and reinforced design elements that ensure they can handle demanding conditions while maintaining structural integrity. Think of them as the military-grade vehicles of the audio world - over-engineered for reliability and built to last decades, not just years.


The metal construction provides exceptional strength and longevity while contributing to a premium feel that serious audio enthusiasts appreciate. Whether you're a professional who needs reliable daily-use equipment or someone who values long-term investment in audio gear 🏗️.


When you encounter "🪖 Built like a Tank" products, expect unmatched robustness and durability you can count on for years of intensive use.


Connect With Cable

In my experience, there’s still nothing like the dependability of a wired connection when it comes to audio 🎧. I love describing it as the direct flight of music — no delays, no turbulence. When a product says “Connect with Cable,” it means you’re getting the most reliable signal path, with zero wireless compression and minimal interference.


Here’s what’s actually happening: a physical cable transmits uncompressed analog or digital signals directly from your source to your gear. This results in lower latency, no signal drops, and consistently better sound — especially when paired with a good DAC or amp. It’s ideal for critical listening, gaming, and professional use. The trade-off? You’re tethered — but for a lot of audiophiles, that’s a small price to pay for sonic purity.


When you see '🔗 Connect With Cable' products, expect: pure, uninterrupted sound quality that lets your gear perform at its full potential — perfect for focused, high-fidelity listening.

Why it Sounds Amazing

DAC Chip

I like to say the DAC chip is the heart of any audio device — it’s the part that actually transforms digital files into music you can hear 🎧. Think of it like a chef decoding a recipe to create a delicious meal. The better the DAC chip, the more faithfully it translates your music. And in my experience, a great DAC can completely change how your headphones sound.


Now, here’s what’s actually happening: a Digital-to-Analog Converter (DAC) takes digital signals (your MP3s, FLACs, or streams) and converts them into an analog waveform your ears can enjoy. Different DAC chips — like those from ESS, AKM, or Cirrus Logic — offer their own sound signatures, levels of clarity, and noise performance. A good DAC ensures accurate timing, minimal distortion, and exceptional resolution.


When you see '⚙️ DAC Chip' products, expect: clean, detailed audio and better synergy with high-quality headphones — perfect for anyone upgrading from average sound to audiophile quality.


3 Year Warranty

Don't sweat it, this Chord - Hugo M Scaler comes with a 3 Year warranty from Chord Electronics that covers manufacturing defects. All products featured on Headphone Zone are backed by an original manufacturer's warranty.

Read more about Chord Electronics's warranty in India.

British Made Precision Designed since 1989

Chord Electronics, founded in 1998 and headquartered in East Farleigh, Kent, United Kingdom, is renowned for its commitment to delivering pure audio through its legendary DACs and amplifiers, all entirely designed and manufactured in England. Stemming from a background in aviation, where uncompromised standards were paramount, Chord Electronics has upheld this philosophy since its inception in 1989. Their amplifiers were initially supplied to prestigious institutions like the BBC and world-leading studios such as Abbey Road and Sony Music in New York.

Notably, Chord Electronics distinguishes itself through the use of FPGA technology in their DACs and amplifiers, ensuring studio-grade audio performance across their product range, including popular models like Mojo, Hugo, and DAVE.

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Other Details


Generic Name Upsampler
Country Of Origin United Kingdom
Importer Details Importers Name: Ferrari Video
Address: 63/18, 1st Main Road, Gandhi Nagar, Chennai - 600020
Contact No: 044-24420733
Dimensions 44 x 30 x 20 CM
Net Quantity 1
Manufacturer Details Name: Chord Electronics Ltd.
Address: The Pumphouse, Farleigh Bridge, Farleigh Lane, East Farleigh, Maidstone
Package Contents ChordHugo M Scaler
M-Scaler Quickstart Guide
Safety InstructionS, 15V 4A Switching Barrel Type Power Supply
IR Remote ControL, Type-A USB To Type-B USB Cable
2x BNC To BNC CableS, Optical Cable
2x AAA Batteries

Manuals & Guides



User Manual | Hugo M-Scaler

Digital Upscaling Device

Quick Start Guide | Hugo M-Scaler

Get Started with Chord Hugo M Scaler



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Customer Reviews

Based on 3 reviews
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P
Prateek Dubey (New Delhi)
The Hugo M Scaler experience.

The Hugo M scaler is barely four days old in my system, so giving it a proper review would be a bit premature. I’m using it with a non-chord DAC, so the upsampling is limited to 176 kHz. Even with one hand tied behind its back, it has made a substantial difference to the sound quality. Micro details are greatly transparent even at very low volumes. Truly impressive. But the real review is of Headphone Zone. I finished my purchase at around 2pm and the m-scaler was at my doorstep the next day by 11 am. I live in Delhi. My experience with HFZ has always been wonderful. They’ve treated all my issues with utmost seriousness and have gone out of the way to address them. I am a happy customer. Thank you HFZ.

Hey there, thank you for the great review and ratings! So delighted that you are loving your purchase. Hope you had a comfortable shopping experience. Cheers!

B
Bhaskar Das
Design and Comfort:
Great
Poor
Sound Quality:
Awesome
Awful
Value for Money:
Bang On!
Not at all
CHORD M Scaler, first impressions

My setup: JRiver MC 28 in Bit Perfect audio mode => M Scaler => Qutest => Topping Pre90 => Emotiva XPA-DR2 => Klipsch RP-8000F. I connected M Scaler & Qutest in dual data mode to upsample regular 44.1kHz PCM to 705.6kHz. To activate dual data mode, care needs to be taken to connect BNC 1 & 2 (from M Scaler) to BNC 1 & 2 (on Qutest), respectively. Select "Max" via "OP SR" button on M Scaler. On Qutest, the "Input" button glows green confirming dual data mode. In case, Qutest denies moving to dual data mode, lookout for loose BNC connector. I used the (75 ohms) BNC cables that accompanied M Scaler. Achieving this setup took some time + few email exchanges with Chord UK. Chord should improve the user manual for Qutest & M Scaler with setup details specific to dual data mode. Coming to musical experience: With M Scaler in the loop, the sound become warm. I could feel drastic reduction in harshness. Bass, Guitar & Piano sounded magical. Depth & soundstage was simply awesome. Overall, you can continue listening music for hours without ear fatigue :)
Many thanks to Headphone Zone for hosting fantastic audiophile grade audio gears.

Hey Bhaskar,
Thank you for sharing your setup & this lovely review. Cheers!

K
Kk (Jaipur)
Chord Hugo m scaler the vinyl killer

Chord's philosophy of using custom long length digital filters programmed into FPGAs continues in the form of Hugo m scaler. The product uses same tech as in Blu mk2 cd transport but in much more compact and cheaper package. The first impression is that the device feels much smaller actually than in images on web. It is extremely well built and be tucked anywhere in your system except in very closed spaces as it can be a bit warm(not hot) during operation. It requires about 70 to 80 hours but in imho. Through its dual bnc coaxial out it outputs upto 768khz upscaled output, filtering out all noise while preserving the timing of transients courtesy 1M tap WTA filter. The output can be fed to dual bnc compatible chord dacs like qutest, Hugo 2, tt2 and Dave. The output of a single bnc (half of 768khz) can be fed to any other compatible dac of even other brands. Though the full benefit of m scaler will not be available out of single bnc. Now coming to sound. The sound via Hugo 2 is changed into a much more precise soundstage, focussed vocals , punchy textured bass with a clear sense reverb. Vocals become scarily realistic . One can feel the singer in the room. The extra details are not at the cost of increased brightness and overall impression is like a original analog master vinyl and even better in many areas like higher s/n, better frequency extension and no click or pops. Imho this device is vinyl killer with a compatible dac. Must must have for an audiophile willing to spend for ultimate transparency and realism.