All you need is to fill out this form, an invoice copy for the purchase, hi-res images of your gear and a lot of patience.
Beware of our extensive form and be prepared to wait for a bit to find a buyer.

Service fees if you opt for bank transfer - For all listings - 16% of the Sale

Service Fees if you opt for Store Credit - Nothing!

For all pre-owned listings where you opt for a refund, there will be a 16% service fee & you'll get the balance via bank transfer. Or, you can receive store credit, and we will waive off the 16% service fee. You will get 100% of the sale as store credit.

No, we shall do that for you. We'll need a few (probably way more than few) details about the product you’re wishing to sell. This will enable us to provide a prospective buyer as much information as possible to facilitate his purchase.

All you need to do is fill out this form. And we shall do the rest for you!

No issues at all! All we'd request you to do is explicitly mention what exactly is missing in the form. If some accessories aren't in good enough condition to be passed on, please consider mentioning them as missing.

Oops! Sorry. Only products in fully functional condition will be eligible to be listed under the Headphone Zone Trade-Up Program.

The price mainly depends on the following aspects. All are equally important and must be considered while fixing the price. Unfortunately we don't have a formula in place, but just keep these in mind and arrive at a realistic estimate. Now we understand that you might want to recover as much as possible, but that might not be appealing as an offer.

1) How long ago was the product purchased?
If it was purchased recently, then by all means fix a price without deducting too much from what you’ve paid for it.

2) Warranty?
A product still covered in warranty, with at least half the warranty period remaining can justify a higher price. On the other hand, if a product is out of warranty, a seller has to keep in mind that the product can go bust and might have to pay for repairs if necessary.

3) What Condition is it in?
If you’ve used the gear extensively, it'll show. So price it accordingly. People like pretty things. If necessary, spend a little to make them look as close to new and maybe you won’t have to compromise too much.

4) What's the current selling price for a new piece?
Always consider at what price a buyer could get a new piece. The difference can't be too little otherwise there is absolutely no way a buyer will be inclined to buy pre-owned gear.

Nope! List as many as you want. Trade-in whatever you want and TRADE-UP!

We know you're eager to get your gear out there and we promise to not delay it.
The process shouldn't take more than a day or two. If there is need for any additional details from the seller, the timeline might get delayed.

Oopsie! We're sorry but without an invoice copy, your product won't be eligible to be listed under the Headphone Zone Trade up program. Without an invoice, the buyer won't be in a position to claim warranty.

Well, it is still welcome to join our trade-up program. (We’d still prefer that invoice though)

That shouldn’t be a problem as long as they are super clear and against a clean white background.

Products with as many brilliant images always work better. Ultimately, pictures are the only way that enable a buyer to understand the product's condition. So, get clicking!

As long as the product has international warranty, it shouldn’t be an issue. If it does not have international warranty, the buyer will not be able to claim warranty here in India. 

If your product is an older version of anything from our current range, you can raise a ticket and we’ll figure something out for you.

We are sorry but we like to be original, not fake.

You can, but we won't advise it.
It is advisable that you create two separate listings. It’ll be easier to get two buyers than one to buy both together. Both the products can be accordingly discounted.

We don't charge any commission, however there is a service fee applicable if you were to opt for bank transfer after the sale.

Service fees if you opt for bank transfer - For all listings - 16% of the Sale

Service Fees if you opt for Store Credit - Nothing!

For all pre-owned listings where you opt for refund, there will be a 16% service fee & you'll get the balance via bank transfer. Or, you can receive store credit, and we will waive off the 16% service fee. You will get 100% of the sale as store credit.

Unfortunately, there is no way to know if someone is interested in buying a pre-owned product, until they: 

• Place an order to purchase it
• Raise a query for you

Once someone has done either of the two for your pre-owned listing, you will be informed via email.

We do not share the your contact details with anyone.

The prices are set as per your instructions and your encouraged to simply set their best and final prices.

Just send us an email using the 'New support ticket' link above, and we’ll have the listing updated with the new price.

We trust you to list genuine, fully functioning products and honestly mention any problems that might be present.

The buyer will be the one to confirm if the product matches the description and that there aren’t any unknown issues that might be discovered. We will only be concluding the sale transaction, once the buyer has confirmed that the product received is exactly in the condition as described by you.

If there is a discrepancy, the product will be returned to you right away. 

To avoid any confusion, we shall intermediate any conversation between you and the buyer. 

All pre-owned products are shown as a part of pre-owned collection on our website's navigation.

Headphone Zone will take necessary measures to assure the buyer and intermediate any kind of conversation between you and the buyer to facilitate the transaction.

It’s very difficult to have an exact period for that, however most listings are sold usually within 1-2 months. Sellers are advised to be realistic with the pricing and be prompt with any kind of queries a buyer may have.

Once your product is sold, Headphone Zone shall have the product collected from your provided address and delivered to the buyer.  

Our courier partner will be notified to collect the product from your address once your product has been sold. We’d request you to pack the product neatly along with all the accessories mentioned while listing the product in a cardboard box. Please print the shipping label and stick it on the cardboard box. 

If the you want to withdraw your listing, you can raise a support ticket.

However if a buyer places an order for your listing and thereafter you change your mind about selling or have already sold the product without informing us, a 10% cancellation fee will be levied. If this is repeated, we will delete all your listings and you will be ineligible for creating any new listings on our program.

It takes about 7-10 business days for us to properly inspect your product once it has reached our warehouse. Thereafter, we will give you a status update on the outcome of the process. 

It takes about 7 Business Days for the inspection process to be carried out once the product has reached our warehouse in Chennai. 

Once the product reaches our warehouse, you will receive a confirmation email from us.

Thereafter, we will let you know if the defect is covered under warranty or not.

Please Note: To claim warranty for the brands of which we are not service partners, you will need to contact the brand directly. They may have a different process of inspection and hence the time taken for it would differ.

Why does it take 2 Business Days for us to carry out the inspection process ?

We are service partners to multiple brands and hence, we deal with hundreds of similar cases everyday. For every case that we get, it takes us a considerable amount of time to inspect it for a specific defect. We spend a lot of time on each product to meticulously inspect it and assure you if it can be claimed under warranty.

In some specific cases where there are obscure defects, we might send the product directly to the brand to get a confirmed inspection status. Thereafter, we might face a delay but we will make sure that an inspection status update is sent to you at every stage of the process.

In case the product has a manufacturing defect or is dead on arrival:

Under this situation, our inspection team will check for the defects you have specifically mentioned while raising the return request. Please be specific about what the issue is (mic not working, sound imbalance, connectivity issues, dead on arrival, etc). The more you elaborate, the smoother the inspection process will be.

At least two source devices are used when testing a product to ensure that there is actually a manufacturing defect and not a compatibility issue.

For products with replaceable parts, the team checks for defective ones and only that part is replaced (whenever possible). If the entire product is defective, then it is replaced with a brand new product.

Some examples of how the inspection is done:

• Issues with mic: If you feel that there is an issue with your earphone's mic, our team will make calls with the earphone to test the mic.
• Detachable cables: To check if there is a problem with the detachable cable, the headphone/earphone is tested with the defective cable as well as another working one.
• Connectivity issues: The headset is connected to different devices link a laptop, phone, iPhone, etc. to check for connectivity issues. 

In case the product is not meeting your expectations:

For products returned if the product does not meet your expectation or if you ordered it by mistake, our inspection team will check the following only:

• Whether the product is working and has no physical damages
• All accessories that were originally sent along with the product are intact
• The packaging is intact

If our inspection team is unable to confirm the defect you mentioned when filling the warranty claim form, we will send the same unit back to you.

However, before doing so, we will get in touch with you to elaborately understand the problem. With a better understanding of the defect, we will proceed with the re-inspection process if required. A re-inspection status update will be sent to you at the earliest.

Yes, you can. Please elaborate about your problem so that it is easier for us to discover the defect (The more details, the better).

Eg. If you say that you are facing issues with the mic, don't forget to tell us the devices you have used your in-ear with. We will try connecting it with multiple devices to find the manufacturing defect.

Without inspecting the product we won’t be able to issue a replacement to you. Replacements will be issued only if the defect mentioned has been detected.

No, the buyer makes a purchase for the pre-owned gear like he would make any purchase on Headphone Zone.

You will then get paid either in the form of store credit or bank transfer after deducting 16% as service fees.

You get to choose between getting a bank transfer or store credit. However, if you were to choose bank transfer, there are some service charges applicable as below.

Service fees if you opt for bank transfer - For all listings - 16% of the Sale

Service Fees if you opt for Store Credit - Nothing!

For all pre-owned listings where you opt for refund, there will be a 16% service fee & you'll get the balance via bank transfer. Or, you can receive store credit, and we will waive off the 16% service fee. You will get 100% of the sale as store credit.

Once the buyer has received the product and has confirmed that the product matches the description and that there aren’t any unknown issues that might be discovered, we will get in touch with you. A buyer is given 2 days to test the unit and share his confirmation with us. 

The store credit is not limited by any time period and can be redeemed against multiple orders. You can trade-up whenever you want, no rush!

No problem! You can choose from below options:

For all pre-owned listings where you opt for refund, there will be a 16% service fee & you'll get the balance via bank transfer. Or, you can receive store credit, and we will waive off the 16% service fee. You will get 100% of the sale as store credit.

Headphone Zone vouches for its trusted customers and it would be highly appreciated if any kind of change in mind regarding the sale is conveyed as early as possible to Headphone Zone to avoid such situations. Ideally, we might have to ask you to honor your commitment and proceed with the sale.

Headphone Zone vouches for its trusted customers and it would be highly appreciated if such information is brought to our notice to make the listing inactive to avoid an unfulfillable sale transaction and more importantly, an upset buyer.