If your Poly has recently updated, it’s possible that the bluetooth encryption between your Phone and Poly is corrupt.Please try clearing your phones Bluetooth cache, or ‘forget this device’ in your bluetooth settings and re-try connecting with Gofigure.

Poly can NOT connect to open networks. In order for Poly to connect to a network, the network must have at least an 8 character password. This is a minimum requirement for WPA-2 security.

With the latest firmware update (2.0.4), Internet Radio is supported. This is accessible from Gofigure’s home screen: tap LAUNCH RADIO to access the service, where you will find a small selection of get-you-started pre-installed streams. To add stations, simply type a station name in the Station Name field and paste the Internet Radio Station’s URL into the Station URL field, and tap ADD STATION. The station will then appear at the bottom of in the station list for playback. Pause and volume up/down controls are also offered.

Please ensure before starting any of the following, that your Poly is charged and showing a solid P.status light. (not to be confused with the M.status which represents the Mojos battery status)

Please make sure your smartphone/device is fully up to date before beginning and you have the latest version of Gofigure.

Ensure Poly is connected to a wifi connection with internet access. The update is quite large, so it needs a fast and reliable connection in order to download succesfully. Do not use mobile data or a mobile network to download the firmware.

In order to install 2.0.0, first your Poly must install a pre-update firmware 1.0.43. To complete this pre-update, leave your Poly connected to a Wi-Fi connection for twenty minutes, then switch off and unplug both Poly and Mojo until the P.status light has gone out. Then re-connect both Mojo and Poly, switching Mojo on. The Poly will have installed version 1.0.43 and is now ready to start the 2.0.0 download process located in the ‘device settings’ section of Gofigure.

Updating to 2.0.0 firmware

Step 1

Remove Micro SD cards and do not re-insert under any circumstances during the update. Switch on Poly/Mojo, making sure Poly is charged and connected to the internet; ensure Poly’s P status LED is a solid colour and not flashing.

Step 2

Please ensure your Poly has installed the previous firmware of 1.0.43 (current firmware version can be viewed under ‘general settings’ in the Gofigure application) If not, please follow the previous steps under ‘preparation’

Step 3

Under ‘device settings’ in Gofigure press “UPDATE FIRMWARE”. You will then be prompted with a message requesting a charger be connected to Poly, please do so and continue. Note: Once you have confirmed the update process, Gofigure will close down. This is NOT a crash, please do not re-open the application and attempt the process again.

Step 4

The Gofigure application has now closed down. Please switch off your Mojo and disconnect the charger from the Mojo/Poly, allowing time for the P.status LED to completely switch off.

Step 5

Re-start your Mojo/Poly and connect the charger. The P.status LED will now start flashing blue, green and red for some time. Please leave your Mojo/Poly like this for twenty minutes until the P.status LED has completely switched off. Note: this could take up to twenty minutes.

Step 6

The P.status LED has now switched off, disconnect and then re-connect the charger. The P.status LED will now switch on and remain solid green for approximately twenty seconds as the firmware installs. Note: Please do not attempt to use your Poly in this time

Step 7

Poly will now briefly flash, confirming the installation is complete.

Step 8

Normal operation, Gofigure can now be used with all additional features.

Note: from version 1.0.43/2.0.0 onwards, Poly’s firmware update methodology is changing. With subsequent firmware releases, users will now be able to choose when they update their firmware.

Gofigure does not directly offer the ability to playback content from Tidal or Qobuz, however, if you are unable to use AirPlay or your DLNA/UPnP app does not natively have the ability to stream your music from Tidal or Spotify accounts to Poly, then Gofigure offers a functional alternative. By entering your Tidal or Qobuz login details into Gofigure, you will be able to see content from your streaming service as hierarchical folders within your chosen DLNA/UPnP App. (Note, offline Tidal or Qobuz content cannot currently be accessed by any third-party App). The process below illustrates:

Step 1:

Open Gofigure and connect to your chosen Poly.

Step 2:

At the home screen, select the ‘User’ tab from the navigation bar.

Step 3:

Enter your login information into the text fields provided and select your playback quality. Please note that playback quality is entirely dependent on the quality that you have subscribed to from the streaming service provider. Once you have completed this process your steps within Gofigure are complete.

Step 4:

Download a DLNA playback application or open your chosen DLNA app, here we are using 8Player for iOS, but you may use others including Bubble UPnP for Android.

Step 5:

No matter what DLNA playback app you use, open the servers tab or view the list of servers and select your Poly device name. You will notice that two of the same device names appear; one as a server and one as a renderer. Select your device name as a renderer.

Step 6:

If your login credentials are correct you should now see a list of music services available. Select the music service that you wish to use and browse the folders as you normally would. It may help if you log in to the Tidal or Qobuz apps and arrange your favourite music so its easily discoverable.

If you have a search feature within your DLNA app you may use this to search both the Tidal and Qobuz streaming services for content.

We recommend that when using QuickPlay away from a known WiFi signal that you turn on ‘Airplane’ mode through Gofigure. This will stop Poly attempting to scan for a WiFi signal. If you continue to experience difficulties, close the Gofigure app during playback.

If you need help with navigating the Gofigure app please see the user manual here

If Poly is illuminating a solid colour from its P-status LED then this indicates that Poly is connected to a previously stored network. Please check in the Gofigure application whether this is your desired network. If not- please remove this network from the Wi-Fi settings page by swiping. Please add your desired network and try again.

If the P-status LED is flashing blue and then green, this shows the Poly is in ‘Hotspot Mode’. This mode means Poly will broadcast its own Wi-Fi network for you to connect to, rather than connecting to a previously programmed network, or new network. Please dis-engage ‘Hotspot mode’ using the Gofigure app under ‘settings’.

If the network that you are attempting to connect to is one that you have previously stored, and successfully streamed from, please ensure that you have not changed the password. If you have not, please try switching this router off and back on again.

If Poly is illuminating a solid colour from its P-status LED then this indicates that Poly is connected to a previously stored network. Please check in the Gofigure application whether this is your desired network. If not- please remove this network from the Wi-Fi settings page by swiping. Please add your desired network and try again.

If the P-status LED is flashing blue and then green, this shows the Poly is in ‘Hotspot Mode’. This mode means Poly will broadcast its own Wi-Fi network for you to connect to, rather than connecting to a previously programmed network, or new network. Please dis-engage ‘Hotspot mode’ using the Gofigure app under ‘settings’.

If the network that you are attempting to connect to is one that you have previously stored, and successfully streamed from, please ensure that you have not changed the password. If you have not, please try switching this router off and back on again.

There could be a number of reasons why this has occurred, but it is important to confirm whether Poly’s P-status indicator is flashing blue and green. If it is this indicates that Poly is searching for a WiFi network to connect to. If it is not, and is a solid colour then Poly could have connected to another network, other than that you are searching on.

If you have confirmed that this is not the case for the above then you could have entered your Poly into Hotspot mode. Please navigate back to the configuration window to disengage this.

You can view the version of the current firmware either via manual configuration page (when you use a pin to connect to Poly), or via the Gofigure app.

If you are using the Gofigure app, the following navigation path will take you to this: Settings > General Settings > Version

Via the configuration page, simply scroll to the very bottom of the page and the version will be displayed.

>The SSID is the name of the Wi-Fi that you connect to. If you are connected to this network already you can usually find the SSID by entering your WiFi settings, or alternatively you can view this by looking at the bottom, or side, of your router so long as you have not changed the network name previously. Whist you are searching for your SSID on your router it may be best to note down the password of the network, please pay careful attention to any special characters and capitalisation.

>First, it is important to confirm whether your P-status indicator is flashing Purple. If it is please confirm that you are not already connected to this Poly by checking your ‘connected devices’ on your mobile device. Poly may also appear in the ‘other devices’ tab at bottom of the bluetooth search window. Please check this area.

Note: The P.status flashes purple when connected to a device vie bluetooth and transferring data .