Read Our Story, As Told By Our Ceo & Founder, Raghav

"It’s hard to believe its been 11 years since Headphone Zone first opened its doors. It’s not a short amount of time. Even after a decade, I still wake up every morning as excited as ever to go to work and continue doing what I know best. I guess thats how you know your doing something right. If you're reading this page, then you've probably had a big role in the story of Headphone Zone. I thank you for joining me for the ride."


An Idea is Born

"After graduating from university, I chose to work with my family business based in Chennai which at the time was involved with the distribution and marketing of audio video accessories.

My first job was to market Headphones through large format electronic retailers across India - everyone from Croma, Reliance Digital, Big Bazaar and others, who were all convinced that headphones had a lot of potential. But that's when I realised that most big retailers had little or no understanding of Headphones. They were usually just hung on a peg hook like a pendrive, and the customer got a terrible experience in store and limited options outside it. 

I was convinced that with some real focus, genuine passion and great customer service thrown in, Headphones can be a serious retail category in India. I guess, just wanted to prove a point to everyone that a concept like Headphone Zone could work."


The First Headphone Zone Store Opens in Bangalore

"Buying headphones is a sensory experience, and being able to listen to the way your music can sound on them is extremely important. We started our first retail store in Bangalore’s Garuda Mall keeping that in mind. 

The Headphone Zone store had 20 sectionalised categories - everything from Headphones for athletes, frequent fliers, and DJs. We had over 600 different headphones all in one store, and they were always beautifully displayed. It was pretty fantastic. 

If you spent a few hours in the store, you'd quickly realise that everyone loves their music. It's almost universal. And we always had great music playing at the store. It was a transformative experience listening to it on some great sounding headphones. I thoroughly enjoyed talking with each customer who walked in everyday, and I knew this was 'my thing'. The time I spent in the store laid the foundation for our customer service philosophy that we carry till date."


We Open Some More Retail Stores

When designing our stores, we wanted to maximize the space and use very little floor space which was incredibly expensive. Thankfully, our products could be retailed off the wall. We pioneered the concept of a 'store on a wall' with some of the coolest shopping malls in India. We were really proud of how we expressed the brand through the visual merchandising and a personalized customer experience. But giving each store the attention for it to give customers a consistently great experience was a big challenge.


We Go Online with the Headphone Zone Webstore

"I very quickly realised that to bring Headphone Zone to music listeners across India, we would have to open stores in every town, every neighbourhood, almost like Café Coffee Day outlets. That would be really expensive and super unsustainable.


We Shift to a Bigger Office & Build our Team

"A few years after moving to Mumbai, we were lucky to find that the website was growing rapidly and we needed more people on board. We left our cramped co-working space for a very cozy 1 storied office right beside an old bakery & bang in the middle of Mumbai’s Bollywood district.


Headphone Connect is Born + Girl Power!

"2016 was the year we created Headphone Connect - a unique community meetup event for headphone enthusiasts and audiophiles and held the first event in Mumbai. We would book out the coolest craft breweries across India and travel with bags full of expensive headphones, DACs and players. We'd invite everyone we knew to spend a day with us over good food, great craft beers, some incredible music, and ofcourse the finest collection of Headphones put together anywhere.


We Move Offices Again & Double Up in Size

"We were confronted with problems of scaling and automating processes and business operations the most this year. We were shipping twice as many headphones, and everything needed to catch up to speed. 2017 was a great year for us but also one with many ups and downs. We worked much harder than ever before, made some mistakes along the way. But we learnt that chocolate cake makes everything better. A lot of customers quickly discovered this too and we’ve sent out thousands of chocolate cakes to customers since.


We create Headphone Zone. Again.

"We found that to take Headphone Zone to the next level, our existing brand was lacking, and was really created for a store in a mall. Redeveloping the Headphone Zone brand was the need of the hour. It meant letting go of everything we had created so far to make way for something new. Until now, we would attempt to do everything in-house, but this we decided to leave to the experts. We had to ask ourselves a lot of tough questions that helped us shape and define our brand's ethos, personality and communication style.


Our Customer Happiness Officers & Headphone Gurus take Center Stage

"For the first time, we had a large dedicated team of Headphone Gurus and Customer Happiness Officers who interacted with hundreds of customers everyday. It got pretty chaotic with 10 or more people being on calls simultaneously. We got very lucky finding another space in the same building and moved the teams there. This meant that there were problems when Maggi was made only in one office! But we still made it a point to come together everyday.


A Year Where we Didn't let the Pandemic Get the Best of us

"The year started out really positive for the team. We'd had 3 Townhalls with ambitious projections and plans for the year. Then March happened. COVID-19 lockdowns affected everyone and we were no different. We really thought we were in serious trouble.


A Year of Ups and Downs

The year began on a high with a lot of us resuming Work from Office, and then the 2nd wave of COVID-19 hit, and one after another many from the team contracted the virus. To add to the gloom, one of the offices on our floor broke into quite a disastrous fire. But things started looking up! By June, vaccinated and victorious, it was finally viable for all of us to fill the vacancy of our empty office.

The year ended on a high too with us running some of our most successful sales ever like Black Friday Cyber Monday and the Christmas Sale.


What Unfolded in The Year 2022

A very momentous year for us. We saw rapid traction from resuming Headphone Zone's first meetup event after the pandemic: about 2000 enthusiastic audiophiles attended Headphone Connect in 8 cities over our summer and winter edition. Despite half the team being constantly on the move to host the event, we managed to grow from 2021 through our successful sales. We also hosted our very first Garba Night. But it was not all just fun and games, we got to connect with our warehouse team in Chennai to build better processes and form bonds closer than ever.


Creativity, Music, Enthusiasm & Abundance

A very happening year for the team with a lot of events: 12 Headphone Connects, 2 Club Audiophile meetups co-hosted alongwith Moonshine, and several listening sessions. Creatively, the team was quite empowered. The result: 2 Diwali ad films created 100% in-house including acting, singing, shooting & editing. We also created our own pack of tournament grade playing cards that we designed and made from scratch, with each card featuring an artist that we love listening to. 2023 was the year we hired like crazy and had to take up a second office space just to fit everyone!


Team Headphone Zone Would Like to Recognize and Thank Those Who Were a Part of Our Journey

Friends And Collaborators

Abhisek Sarda & Opposite

Aditya Mahagaonkar & WhatKnot

Aditya Marathe & WhatKnot

Ali Pardiwala


Amit Jain

Amit Jivani

Anand Kulkarni & Flop Films

Annkur Agarwal

Apurva Kothari & NoNasties

Ashutosh Pande

Berty Ashley

Bhagyashree Jain

Chand Ajmera

Deepak Gopalakrishnan

Dhruv Bhutani

Ershad Khaleebullah

Garima Yadav

Harini Iyer

Harsh Pareek & iBraine

Harshit Mishra

Heeta Parikh & Silverspun

Hina Palkar

Jinesh Dedhia

K.J. Singh

Karan Singh

Kausshal Dugarr

Khyati Dodhia


Liz D'Souza & Lizlyn

Martin Nillson

Neil Batavia

Neeraj Arya's Kabir Cafe

Nikhil Kumar Verma

Nishant Padhiar

Paroma Chatterjee

Pradeep Gidwani & The Pint Room

Pranav Saboo

Pratik Jain & Paxton Equips

Rahul Shah & Gadget Zone

Ramit Mehra

Ravi Bhushan

Rebecca Tobin

Rhys Sebastian

Sankar Thiagasamudram

Sanskruti Serrao

Shashank Kumar & PushOwl

Shashwat Swaroop & Marmeto

Siddharth Mangharam

Smita Rajagopal & Smitten

Sunil Kumar & TAMSE Associates

Swati Poddar

Tuhin Mehta

Udayan Arayan & GM Audio

Vargab Bakshi

Varun Dayal

Zohran Miranda

Alumni And Contributors

Abheer Monga

Abhinav Mehrotra

Ahsan Lilani

Aliza Baidya

Anisha Peter

Bernadette Braganza

Bhavika Sisodia

Brajendra Kumar

Chintamani Kulkarni

Deepa Nirmal

Delwyn Mathews

Dhananjay Bhat

Dia Aurangabaadkar

Durva Hadkar

Hetashri Thaker

Ishwari Pawar

Jay Vohra

Joel D'Souza

Kanchan Mishra

Karina Raghani

Khushali Thakkar

Kritika Dayal

Mehvish Khan

Miloni Shah

Mrudula Khaire

Namita Jaiswal

Nausheen Shaikh

Pradhumn Ranawat

Pranav Pandit

Prasanna Lal

Praveen Kamath

Raj Gandhi

Rajesh Kumar Singh

Rajul Sangoi

Reedhi Mukherjee

Renishka D'Souza

Rhea Dare

Rishikesh Kisla

Ronika Debnath

Salim Lakdawala

Sanjana Vaswani

Shahil Darbar

Shain Shroff

Shanika Jhunjhunwala

Shanth Swaroop

Sheena Riberio

Sheldon Phulpagar

Sujala Reddy

Uttara Gautam

Valisha Lobo

Varad Jadhav

Varun Soni

Vernon Baptista

Vinamra Garg

Yash Bohra