The Outlet Store by Headphone Zone is your destination for the best deals on headphones, earphones, Amps/DACs, players and other accessories. With The Outlet Store we showcase our best headphone deals where you can save up to 60% on your purchase.
Our careful selection of unboxed headphones gives you the same satisfaction of new products - but at down-to-earth prices. Unboxed headphones are brand new items without its original packaging.
It simply means that either the item's packaging was damaged in transit or returned to Headphone Zone by a customer. While the product itself is in the same condition as a new item and fully tested by our experts, the outer packaging may have suffered some damage.
- ◄And what's the difference between unboxed and pre-owned products?
- Pre-owned products have definitely been used and there usually is no warranty or certificate of authenticity provided if one has to buy a pre-owned products. With an unboxed product, besides warranty being available, you also get a stamped certificate verifying that the product is in good condition.
- ◄What will be the delivery timelines?
- Delivery for Unboxed Products will be the same as delivery for other products; subject to delivery location or pin code.
- ◄Will I receive the Unboxed Product without a seal?
- Yes, All Unboxed Products will come without a seal.
- ◄How do I avail warranty for these products?
- Warranty can be availed by maintaining a copy of your invoice and getting in touch with us. Thereafter we will help you with the authorized service center for respective brands.
- ◄What cost benefit do I get?
- Typically, Unboxed Products carry a discount versus the new items. Hence, these products offer value for money. This discount might depend on various factors including brand and/or seller pricing policy and brand warranty conditions.
- ◄Are unboxed products genuine?
- Yes, at Headphone Zone we only sell products that are genuine and backed by the original manufacturer's warranty.
- ◄Will I get all the accessories with the unboxed product?
- Yes, all accessories will be intact and if there is something missing, that will be found on the product description page.
- ◄What if the unboxed product is not working?
- If the product is not working, you can return the product. Our return policy covers all products including unboxed products.
- ◄Will there be service and support for the unboxed product?
- Yes, we provide an unbiased customer support experience for all products purchased on Headphone Zone, including unboxed products.
Most audiophiles love sharing their own gear amongst their peers (Headphone Connect is testament to that). Also, it takes time and patience before investing in expensive headphones.
Keeping this in mind, here's us introducing to you, pre-owned or used headphones powered by the Indian audiophile community, where customers can buy second-hand headphones instead of paying full price to buy new ones.
- ◄How do I verify if the pre-owned product being sold is original?
- The seller is required to provide a copy of his invoice to be able to list his product. This should be enough proof for facilitating any warranty claims. Besides, some products also come with serial numbers which should help verify the authenticity of the product.
- ◄What if I don't want all the items listed as available in a pre-owned product listing?
- The same can be communicated to the seller, and if he so wishes, he can work out a deal for you. Otherwise, it is advised to buy the product with all the accessories as mentioned in the listing.
- ◄What if the headphones I received are out of warranty?
- If the product's warranty period has lapsed, it is advised that you check for availability of a service center for that brand in India. Service centers are technically capable to repair gear that might go bust for a fee.
- ◄Can I use any old store credit I may have got from Headphone Zone against buying pre-owned headphones?
- Yes, there are no restrictions on the way a buyer needs to pay for pre-owned gear. It is like any other purchase on Headphone Zone.
- ◄Can I buy Pre-owned gear on EMI?
- Yes, absolutely. The same payment methods apply for all sale transactions across the website.
- ◄If I want to buy more than one item from the same seller, can I get a discount?
- It entirely depends on the seller. Negotiations are not allowed, however since it's our job to convey any kind of buyer communication to the seller, we shall do that and leave the rest to the seller.
- ◄Is there any quality control responsibility that Heaphone Zone will take for such gear?
- As of now, we haven’t figured out a way to conduct any quality checks. However, we trust our customers to list genuine, fully functioning products and honestly mention any problems that might be present. The buyer will be the one to confirm if the product matches the description and that there aren’t any unknown issues that might be discovered.
To avoid any confusion we shall intermediate any conversation between the buyer and seller.
Other than that, Headphone Zone tries its best to protect its buyers by getting as much information about the seller and his gear to achieve transparency in the transaction.
Once the buyer confirms if the product matches the description and that there aren’t any unknown issues that might be discovered, store credit for the sale amount is provided to the seller.
- ◄What if I want to see more pictures of the item listed?
- Put in a request by writing to us and we don’t think the seller should mind providing any additional pictures. If needed, please be clear if you need a picture of something specific.
At the Time of Purchase
- ◄Is Cash on Delivery available?
- ◄Who gets the money?
- While making the purchase, the amount goes to Headphone Zone first. Once the buyer confirms if the product matches the description and that there aren’t any unknown issues that might be discovered, store credit for sale amount is provided to the seller.
- ◄Can I negotiate the price?
- Prices are fixed and negotiations will not be allowed. The price is set as per the seller’s instructions and shall change only on his instructions. If you might want to buy multiple items from the same seller, a revision in quote can be requested.
- ◄Will the invoice be in my name?
- For that to happen, the original bill will have to be altered which is impossible. Nonetheless, claiming warranty shouldn’t be a problem as long as you have the invoice for date reference.
- ◄Can I talk to the person before purchasing from him?
- Headphone Zone reserves the right of mediating all conversations between the interested buyer and the seller of the pre-owned product. For all questions you may have, you can write us an email and we’ll get all the necessary answers in orderd for you to go ahead with the purchase.
- ◄Will I get any freebies while buying pre-owned gear?
- Entirely depends on the seller. If he chooses to bundle something for free, we will have it mentioned on the listing.
||CUSTOMER RETURNS, PRODUCTS PACKAGING DAMAGED IN TRANSIT, DISPLAY UNITS
||SOURCED FROM THE INDIAN AUDIOPHILE COMMUNITY
||BRAND NEW PRODUCTS WITHOUT PACKAGING
||BRAND NEW, BARELY USED OR EXTENSIVELY USED
||FULL WARRANTY ON ALL UNBOXED PRODUCTS
||CONDITIONAL WARRANTY ON ALL PRE-OWNED PRODUCTS
|Return Policies Applicable
||7 DAY REPLACEMENT GUARANTEE;
7 DAY TEST DRIVE & EXCHANGE
||COMES WITH ALL ACCESSORIES
||SOME ACCESSORIES MAY BE MISSING